Analyst, Product Research

Liberty Mutual Insurance•Boston, MA

20h

About The Position

This position may have in-office requirements depending on candidate location. We are looking for an Analyst, Product Research to join the USRM Business Lines, Line of Business Management team. The USRM Business Lines, Line of Business Management team plays a pivotal role in driving and enabling the success across our Business Lines organization. Some of our key mandates include: Developing and maintaining best-in-class products, capabilities, and product-related experiences. Developing, evolving, and driving our line of business strategy for core lines of business. Partnering with key leaders across the organization to execute strategy initiatives. This role is within the Contract Strategy & Design group and supports the following lines of business: Auto and Workers Compensation. In this role you will: Own, maintain, and assess compliance for forms and contracts for both in-market and new products. Manage multiple Business Lines form and contract initiatives. Analyze information from various resources to develop recommendations. Independently drive revisions with a focus on quality and customer centricity. Own communication of recommendations/changes to impacted stakeholders. Research and answer inquiries related to coverages, forms, and contracts from the organization and provide recommendations. Monitor bureau and state activity, evaluating impacts on existing products. Collaborate with the Product Filings team on achieving approval of filings from regulatory authorities. Take a proactive role in identifying and leading process improvement initiatives. Promote cross-departmental collaboration in order to meet business goals. Innovate and collaborate with other teams to design and develop language for new products and product updates. At the end of your first year a successful candidate will complete all onboarding activities, demonstrate understanding of the forms development process, and with limited support/direction, own and complete projects meeting all target metrics. This job might be for you if you are: Inclusive. You seek and value all voices. You embrace diversity and inclusion, and encourage everyone to bring their authentic selves to work. Resilient. You can encounter difficult situations and navigate through them with courage. You are agile and thrive in a quick-paced and ever-changing industry. Curious. You have a desire to dig more deeply, challenge assumptions and solve problems. You adopt a growth mindset and seek to continuously learn and improve. Driven. You set high standards and make things better. You take risks to innovate across products, lines, and processes. You are motivated and proactively volunteer for new challenges. Humble. You are able to build trusting relationships and look for ways to build others up. You are receptive to feedback and showcase a desire to grow. Collaborative. You communicate clearly. You are able to collect sufficient information to understand what we are trying to solve, develop recommendations and collaborate across key stakeholders to influence and gain support on solutions. Decisive. You can research and analyze criteria keeping a solutions mindset. You are self-directed and take ownership of the time you spend with us. Inspiring. You lead by example and follow through on your words and actions. You keep a coaching mindset and invest in the mentorship and training of your team.

Requirements

Prior experience with interpreting and applying insurance policy contracts.
Project Management experience working cross-functionally with multiple stakeholders.
Strong communication, organizational, analytical, critical thinking, presentation, influencing, and relationship management skills; effective team building skills.
Prior experience in Claims, Underwriting, and/or Compliance in Insurance or Financial Services industry (at least 3-5 years).
A Bachelor’s degree in English, Business, Legal Studies, or related field preferred.
Proficient in Adobe, Excel, Word and PowerPoint, with the ability to story board and present business problems, business cases, and solutions.

Nice To Haves

Paralegal experience is beneficial.

Responsibilities

Own, maintain, and assess compliance for forms and contracts for both in-market and new products.
Manage multiple Business Lines form and contract initiatives.
Analyze information from various resources to develop recommendations.
Independently drive revisions with a focus on quality and customer centricity.
Own communication of recommendations/changes to impacted stakeholders.
Research and answer inquiries related to coverages, forms, and contracts from the organization and provide recommendations.
Monitor bureau and state activity, evaluating impacts on existing products. Collaborate with the Product Filings team on achieving approval of filings from regulatory authorities.
Take a proactive role in identifying and leading process improvement initiatives.
Promote cross-departmental collaboration in order to meet business goals.
Innovate and collaborate with other teams to design and develop language for new products and product updates.