Analyst, Posting Outcomes

athenahealth•Belfast, ME

11d•$34,000 - $58,000•Hybrid

About The Position

Executes defined tasks and processes within established procedures to support team objectives. Ensures accuracy and quality in assigned work while developing foundational skills and knowledge. The Posting Outcomes team drives operational performance and quality across all posting workflows through active monitoring, collaboration, and direct intervention. The team manages both core and ancillary posting processes while partnering with BPO vendors and internal stakeholders to optimize performance outcomes and identify integrity opportunities. They also handle complex, offshore-restricted work and resolve escalated service issues to ensure seamless posting operations.

Requirements

Bachelor's degree preferred or 1-2 years of relevant professional experience
Strong attention to detail and ability to follow complex procedures accurately
Effective written and verbal communication skills
Proficiency with Microsoft Office Suite and basic computer navigation
General knowledge and understanding of RCM Posting Processes

Responsibilities

Executes assigned tasks accurately and within established timeframes, meeting quality standards and SLA requirements
Follows documented procedures and escalates exceptions appropriately when standard processes don't apply
Maintains detailed records and documentation as required by team protocols
Prioritizes work effectively in a fast-paced environment while maintaining attention to detail
Participates actively in training opportunities and demonstrates commitment to skill development
Accepts and implements both positive and constructive feedback
Demonstrates basic problem-solving skills within defined parameters