Analyst, Performance Metrics

LUMA Energy • Santurce-Juan Ruiz Velez, PR

2d

About The Position

The Analyst, Performance Metrics supports the collection, analysis, and reporting of performance metrics to deliver accurate, high-quality insights. The role ensures documentation and analytical standards comply with regulatory and company requirements and provides metrics-driven guidance for the business.

The analyst collects, validates, and consolidates data from multiple stakeholders; analyzes complex datasets to identify trends, assess impacts, and provide actionable insights; and monitors performance metrics to identify process improvements and strengthen data quality and reporting frameworks. The role develops automated spreadsheets, dashboards, and visualizations, and prepares reports, filings, and summaries to communicate findings and support timely regulatory submissions.

The position collaborates with stakeholders, communicates progress and risks, and escalates issues to support compliance and timely deliverables. It also includes participating in storm restoration tasks and assigned drills, following company policies and applicable laws and regulations, and performing additional aligned tasks in support of team goals and operational flexibility.

Requirements

• Bachelor’s degree in Statistics, Economics, Computer Science, Mathematics, or a related field from an accredited university.
• Three years of experience in data analysis, reporting, process improvement, identifying trends, and supporting business strategy through KPIs, metrics, forecasts, or other analytical functions.
• Strong planning, prioritization, and task-management skills.
• Excellent English communication skills, including the ability to clearly convey complex information.
• Ability to work independently and collaboratively with diverse internal teams and external stakeholders.
• Proficiency in MS Office and tools such as MS SharePoint.
• Strong problem-solving capabilities and a fundamental understanding of algorithms, mathematics, and statistics.
• Highly organized and detail-oriented, with the ability to manage multiple projects simultaneously.
• Demonstrated discretion in internal and external communications.
• An associate’s degree in a relevant field may substitute for the required education when accompanied by at least five years of experience performing similar functions and at least three years in a previous Data Analyst role.

Nice To Haves

• Experience with Access or another database management system (DBMS), such as SQL, and a programming language.
• Experience developing and maintaining dashboards in Power BI and/or Tableau.
• Advanced knowledge of Microsoft Excel and Power Platform, including Power Automate and Power BI.

Responsibilities

• Collect, validate, and consolidate data from multiple stakeholders for accurate performance metric reporting.
• Analyze complex datasets to identify trends, assess impacts, and provide actionable insights for regulatory and business decisions.
• Monitor performance metrics, identify process improvement opportunities, and strengthen data quality and reporting frameworks.
• Develop automated spreadsheets, dashboards, and visualizations to streamline data processing and improve reporting accuracy.
• Prepare reports, filings, and summaries to communicate key findings and support timely regulatory submissions.
• Collaborate with stakeholders, communicate progress and risks, and escalate key issues to ensure compliance and timely deliverables.
• Follow established company policies, procedures, and standards to comply with applicable laws and industry regulations.
• Participate in storm restoration tasks and assigned drills to contribute to safe and reliable service recovery.
• Perform additional tasks aligned with role expectations and qualifications to support team goals and operational flexibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level