Analyst, Partner Service Project Admin

HSA Bank, a division of Webster Bank, N.A. • Milwaukee, WI

2d • $55,000 - $59,000 • Remote

About The Position

At HSA Bank, we’re working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for consumers, health plans, partners, and advisors. The Partner Project Analyst is responsible for the ownership, execution, and outcomes of internal and external partner- and organization-focused projects. They manage project work according to established priorities and deadlines, ensuring alignment with business objectives and partner commitments. This role works closely with Partner Services Managers, leadership, and internal partners to assess capacity, set priorities, and create and maintain a comprehensive project roadmap outlining all active and upcoming initiatives. The Partner Project Specialist ensures ongoing visibility into project scope, timelines, risks, and status across the organization. In addition, the Partner Project Analyst serves as operational and leadership backup, leveraging their expertise to support the team as needs arise. In this capacity, the role may assist with daily team assignments, help navigate escalations, and collaborate with internal and external partners to drive timely and effective resolutions.

Requirements

• Strong customer service orientation with a focus on quality and accuracy
• Excellent interpersonal skills and the ability to build effective working relationships
• Strong troubleshooting, critical thinking, and decision-making abilities
• Exceptional verbal and written communication skills
• Demonstrated project management and task coordination skills
• Ability to apply communication and problem-solving skills to effectively manage day-to-day responsibilities
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
• Ability to effectively multitask and manage competing priorities
• Strong organizational skills with a high level of attention to detail
• Ability to work effectively with a diverse workforce and customer base
• Demonstrates flexibility and adaptability in a changing business environment
• Confidently manages daily challenges and adjusts to multiple demands, shifting priorities, and rapid change
• Strong commitment to personal growth, continuous learning, and professional success
• Ability to remain at a workstation for extended periods of time
• Ability to perform repetitive keyboard and mouse usage
• Willingness and flexibility to support time-sensitive deliverables, which may occasionally require work outside standard business hours
• Bachelor’s degree in Business, Project Management, Operations, or a related field (or equivalent experience)
• 4 years of customer service experience with large Employers, Partners, Vendors
• 2 years’ project management experience

Nice To Haves

• 4 years of HSA Bank experience is preferred or like experience with products suite we offer

Responsibilities

• Serve as operational and leadership backup as needed to support continuity of work
• Assist with daily team assignments and workload coordination during leadership absences
• Help navigate escalations by gathering details, coordinating stakeholders, and driving resolution
• Support leadership decision-making by presenting options, impacts, and recommendations
• Own and support the execution of internal and external partner-focused projects from intake through completion
• Manage project initiation, requirements analysis, planning, construction, and transition.
• Manage assigned projects according to established priorities, timelines, and business requirements
• Track project milestones, deliverables, risks, and dependencies to ensure successful outcomes
• Develop project plans, timelines, and schedules, identifying resources and potential roadblocks.
• Develops and delivers clear, effective project communications for both internal and external audiences.
• Support the development and updating of processes, procedures, and training documentation
• Ensure effective handoffs and knowledge transfer across teams
• Assists with creation of new partner integration work to onboard and build out Partner service model
• Own the creation and testing of all custom processes involving money movement or new intake processes
• Ensure project work aligns with internal standards, partner agreements, and compliance requirements
• Promote accuracy, consistency, and quality in all project-related deliverables
• Manage relationships and communications between HSA Bank and its vendors, with a focus on supporting and executing custom processes.
• Ability to develop and implement vendor management policies and strategies
• Serve as a primary point of coordination between Partner Services, internal teams, and external partners
• Facilitate communication to ensure alignment on scope, timelines, expectations, and next steps
• Support partner inquiries, requests, and issue resolution related to active projects
• Other items as assigned by manager and business needs require.

Benefits

• The estimated salary range for this position is $55,000USD to $59,000USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level