Analyst or Senior Analyst, Strategy & Analytics - Orlando Magic + Kia Center/Camping World Stadium

Compass Group•Orlando, FL

1d•Onsite

About The Position

The E15 Analyst or Senior Analyst (title will be based on experience level) for Orlando Magic + Kia Center/Camping World Stadium will spearhead the delivery of analytics and insights to our operators and partners at the Orlando Magic and Orlando Venues. In this role, you will be responsible for working with Levy’s Vice President of Hospitality and Director of Operations, and the Magic’s Strategy & Analytics team to produce analytical insights and technology recommendations for hospitality initiatives. Additionally, this position is responsible for establishing and advancing the methods, processes and standards of analytics, financial analysis, and partner service that fuel the innovation that is driving Levy Operations forward.

Requirements

Self-starter who is eager to learn the business and drive insights
Ability to develop and own stakeholder relationships
Ability to work collaboratively in a consultative role
Up to 5 years of experience in quantitative, analytical consulting, and/or client-facing businesses as well as experience interacting with internal organizational leadership
Bachelor’s and/or Master’s degree in business analytics, statistics, economics, or a related field
Experience in Excel with experience in financial modeling a plus
Experience using SQL, R, Python, PowerBI, and/or Tableau for data analysis
Experience in using data visualization tools, visual features of statistical software tools or Powerpoint to communicate complex ideas to non-technical audiences
Experience in survey analytics
Can share examples of using data to solve complex problems
Food service operations awareness/experience
Experience communicating complex ideas to non-technical audiences
Excellent interpersonal and stakeholder management skills
Proactive approach to problem solving and adding value

Responsibilities

Manage relationships with key client and Levy stakeholders and understanding their overall strategies and business objectives
Develop specific knowledge about the venue, including physical configuration, proposed technology, and operational processes
Develop and deploy optimal pricing, product, placement, and promotion strategies for concessions and premium points of distribution based on team objectives and fan feedback
Identify opportunities to change existing product offering or distribution
Develop reporting (heat maps, dashboards, slide decks, status updates) standards and formats for partner and operator end use
Communicate key guest insights and potential action items
Analyze and build optimal solutions around variable labor and cost of sales management
Leverage available artificial intelligence, consumer insights, and emerging technology tools to drive guest experience and profitability
Support, manage, or directly completely ad-hoc analytics projects as needed or required
Support for strategy development of new technology initiatives in cooperation with the team’s strategy department
Lead monthly business review process to share performance updates and opportunities