Analyst, Online Customer Experience (18 month contract)

The Home Depot

6d•Onsite

About The Position

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot. The ideal candidate will leverage research, build a vision for the shopping journey, and ensure the delivery of high-quality user experiences. This is an 18-month contract position.

Requirements

University/College degree in a related area of study, or equivalent experience.
2+ years in a relevant field.
Proven experience in managing UX projects.
Excellent communication and interpersonal skills.
Previous experience in eCommerce is a required.
An aptitude for analytics; ability to derive insights, take action, and a bias for action.
Strong problem-solving skills.
Strong organizational skills with the ability to manage multiple projects.
Strong attention to detail.
Self-starter with the ability to work independently with only general guidance.
Must be comfortable with Ambiguity.

Nice To Haves

Experience with Adobe Analytics, Looker, Tableau & P360 an asset.

Responsibilities

Understand the Customer: Leverage research to identify opportunities to drive value across shopping experiences.
Build a Vision: Align with stakeholders to articulate category-focused priorities and support the customer's shopping journey.
End-to-End Experience: Collaborate with partners to continuously improve the shopping experience, including search, browse paths, and facet/attribute management.
Measure Results: Monitor business performance and evaluate opportunities for improvement.
Communicate: Provide clear timelines of prioritized deliverables and review results of changes to category experiences.
Portfolio Expertise & Strategy Alignment: Lead discussions with merchants to ensure business objectives align with online strategies.
Category Health & Execution: Assess category performance, analyze trends, and optimize product discoverability.