Member Experience Team (18 Month Contract)

Bow Valley Credit Union•Airdrie, AB

7d•Onsite

About The Position

The Member Experience Team is comprised of team players who are passionate about our members’ experiences and ready to support daily banking and engage with our members to act and refer opportunities to our key stakeholders. Have a keen eye for details as well as strong organizational and time management skills, and the work hard to create a positive first impression and model exceptional service delivery at every member interaction? This may be the team for you!

Requirements

Grade 12 diploma or equivalent
Superior customer service skills with previous sales experience
Excellent verbal and written communication skills
Proven computer skills, including MS Office computer applications
Good critical thinking, problem solving, and multi-tasking skills; keen attention to detail
Self-starter with the ability to work in team environment with confidential information
Good investigative skills for uncovering needs for members to support business growth
Committed to continuous learning and development
Must be bondable and have legal authorization to work in Canada on a full-time basis for anyone other than current employer

Nice To Haves

Previous cash handling experience is an asset!
DNA is an asset

Responsibilities

Completes all member transactions including daily banking and account maintenance accurately and efficiently
Participates in activities supporting the expansion of the member relationship by seeking opportunities to support sales and profitability goals including cross-selling and providing referrals for all BVCU products/services as well as 3rd party providers
Provides current members and potential members with suggested products and services through identifying and analyzing member needs, including discussing features and benefits and processes appropriate documentation based on policies and procedures
Maintains discretion and confidentiality to respect members’ privacy
Adheres to BVCU policies, processes, and procedures for all daily, monthly, quarterly, and annual duties and operations
Processes all cash and non-cash member transactions, including cash handling and end-of-day balancing
Receives and processes cash and cheques for deposit/withdrawal
Supports the overall operations of the branch, including opening and closing procedures and related records
Performs internal auditing
Conducts full-cycle auditing and reporting
Participates in a positive, collaborative work environment that encourages pride, teamwork, and mutual respect
Participates in training and development programs provided by internal and external resources
Actively participates in community events that are sponsored by BVCU