Analyst, Multimedia Operations

Intercontinental Exchange Holdings, Inc. • New York, NY

6d • Onsite

About The Position

The Analyst, Multimedia Operations supports the New York Stock Exchange’s global IT multimedia infrastructure, including IPTV, audiovisual, broadcast, digital signage, and digital asset management systems. The role works closely with IT Multimedia Engineering, Broadcast Services, and other internal teams to implement, innovate, and support multimedia technology. Responsibilities include application support, alert monitoring, change management, access permissions, incident tracking, checkouts, playbook and workflow creation, and project coordination. The successful candidate can respond quickly to issues affecting business-critical multimedia systems and communicates professionally across teams and audiences.

Requirements

• Bachelor’s degree, preferably in CIS, engineering, or a related discipline.
• Technology and/or application support experience.
• Knowledge of ServiceNow, Salesforce, Dalet, Zignage, Haivision, content management systems, digital signage, video walls, multi-viewers, BigPanda, Spectrum, and Splunk.
• Knowledge of live-streaming video, broadcast TV control rooms, video editing systems, and multimedia management.
• Knowledge of change auditing and configuration management.
• Previous experience in an operations environment.
• Ability to multitask in a dynamic, team-based environment and demonstrate problem-solving, decision-making, professionalism, and communication skills.

Nice To Haves

• Financial industry multimedia and operations expertise.

Responsibilities

• Monitor system events and alerts and respond to them.
• Collaborate with multimedia teams to support best practices for disaster recovery, high availability, changes, and incidents.
• Own production incidents, including communications, escalation, and follow-up for root-cause analysis.
• Prepare troubleshooting and escalation documentation and playbooks.
• Help ICE/NYSE staff with problem-solving and escalation procedures.
• Interact with third-party vendors and coordinate with internal business units.
• Prioritize high-impact incidents and ensure internal and external follow-up through resolution.
• Communicate support information and solutions in plain language to a broad audience.
• Manage several projects at once with a client-first, customer-support perspective.

Benefits

• Healthcare coverage, including medical, dental, and vision.
• 401(k) plan.
• Life insurance.
• Time off.
• Paid leave for qualifying circumstances.
• Incentive compensation.

What This Job Offers

• Job Type: Full-time