Analyst, Learning & Multimedia Designer

Panera Bread•Newton, MA

5d•$92,055 - $104,943•Hybrid

About The Position

The Learning & Multimedia Designer creates engaging, visually compelling learning and operational support materials to help Panera café teams perform effectively. The role combines instructional design, graphic design, and multimedia development to deliver solutions in formats such as short-form video, microlearning, digital job aids, illustrations, and operational resources. Supporting Panera’s Learning in the Flow of Work initiative, the position partners with subject matter experts and cross-functional teams to identify performance needs, recommend creative solutions, and independently manage projects from concept through delivery. The role also collaborates with instructional designers and learning technology partners to integrate multimedia assets into larger training initiatives and digital learning platforms, and evaluates content effectiveness to identify opportunities for improvement. This hybrid role is based in the Newton, MA Support Center. Occasional overnight travel is required. Competitive pay is listed as $92,055–$104,943 annually; actual pay depends on factors including relevant experience, job-related knowledge, skills, and geographical location.

Requirements

Bachelor’s degree and at least 5 years of experience, Master’s degree and at least 3 years of experience, or Doctorate and no years of experience.
At least 5 years of experience in instructional design, graphic design, multimedia development, or a combination of these disciplines.
Strong portfolio demonstrating graphic design, instructional content development, and video creation capabilities.
Advanced proficiency in Adobe Creative Cloud, particularly InDesign, Illustrator, and Photoshop.
Experience independently planning, filming, and editing original video content, using professional or consumer-grade cameras, microphones, lighting equipment, and video editing software.
Experience with rapid authoring tools, including Storyline 360, Rise 360, Vyond, Camtasia, PowerPoint, InDesign, and Word.
Effective interpersonal, influence, collaboration, and listening skills, with the ability to drive results individually and in a team setting.
Motivation and interest in making a difference in the learning process.
Ability to produce quality results using rapid development methods and tools.
Ability to project-manage curriculum development and implementation.
Creativity and ability to apply it to interactions, media inclusion, and motivation strategies for learning programs.
Ability to lift up to 50 pounds and transport media equipment.

Responsibilities

Partner with subject matter experts, Operations leaders, and cross-functional teams to assess performance needs, recommend learning solutions, and lead projects from concept through implementation.
Design and develop learning and performance support resources, including microlearning, eLearning, instructional videos, job aids, and other materials that support learning in the flow of work.
Create and edit short-form instructional videos, procedural demonstrations, and quick-reference content optimized for mobile viewing and rapid consumption.
Develop instructional scripts, storyboards, graphics, animations, and other multimedia assets to simplify complex information and reinforce learning objectives.
Design and produce print and digital materials, including operational SOPs, job aids, reference guides, and company celebration and recognition collateral.
Create original illustrations, vector artwork, icons, infographics, and other visual assets for learning and operational communications.
Apply instructional design principles, visual design standards, and user-centered approaches to create engaging, accessible, and effective content.
Collaborate with instructional designers and learning technology partners to integrate multimedia assets into training initiatives and digital learning platforms.
Manage multiple projects, communicate with stakeholders, meet deadlines, and maintain quality standards.
Use emerging technologies, including AI-assisted creative tools, to improve development efficiency and explore new approaches to workplace learning.
Evaluate content through stakeholder feedback, field observations, and learner engagement, identifying opportunities for continuous improvement.