Analyst, MSC Order to Cash

T-Mobile•Overland Park, KS

1d•$57,800 - $104,300•Hybrid

About The Position

The Analyst, Order to Cash (OTC) role contributes to maximizing cash flow for T-Mobile across dozens of revenue streams for billions of dollars. The AR Analyst does this by forging alignment upstream to unlock frictionless payments with non-subscriber accounts that do business with T-Mobile. The AR Analyst ensures a portfolio of receivables with integrity, and holds the customer account and business owner accountable for their obligations. This is accomplished through exceptional communication, deep partner engagement, insightful business acumen, tenacious follow through, curious analysis, and adaptive approaches.

Requirements

Bachelor's Degree plus 2 years of related work experience OR combination of education and experience deemed equivalent (Required)
Advanced Excel - Advanced analytical skills of data treatment, trending, and reconciliation
SQL - Able to write, edit, and run SQL queries
Advanced SAP or Oracle proficiency, or similar ERP system
Superior Verbal and written communication skills including the ability to flex communication style and to communicate effectively at all organizational levels
Ability to build lasting and effective working relationships with both internal and external partners to drive resolutions
Experience working directly with and training offshore vendor partners
Strong organizational and time management skills; effectively balance multiple priorities and meet deadlines
At least 18 years of age
Legally authorized to work in the United States

Nice To Haves

Acceptable areas of study include Finance, Accounting, or Business Administration (Preferred)
2-4 years Related experience within a financial, shared services or operational setting (Preferred)
Power BI and dashboarding tools a plus

Responsibilities

Manages assigned portfolio of accounts. Establish an effective AR management strategy to maximize cash flow and minimize debt by improving and optimizing processes to drive operational excellence.
Proactively identifies potential disruptions to payments and engages business owners to reduce financial exposure.
Ensures timely and accurate billing and collections of the receivable.
Document all interactions with internal and external customers for historical reference and potential dispute resolution.
Portfolio health is managed through review and analysis of account aging.
Maintains accurate customer data, establish effective billing and cash application processes to minimize exceptions.
Establish a proactive receivables process.
Investigates use of technology to automate repetitive tasks or transfer to outsourced partner.
Develop strategic partnerships with internal groups to help manage the day-to-day business processes and escalations.
Leads cross-functional account reviews across lines of business.
Drives accountability with stakeholders. Audience may include 10-20+ partners with multiple levels, commonly including up to Director / Sr. Director.
Identifies potential process improvements designed to ensure the operational health and success of the department.
This role supports AR department initiatives and projects through leading and collaborating with cross functional teams.
Create and maintain process documentation & workflows and cross-trains other team analysts as backups.
Serves as subject matter expert (SME) for outsourced partner processes.
Utilize analysis tools to provide analysis.
Reconcile and validate postings and activities performed in production.
Leverages reporting tools to drive insights and improvement initiatives with business partners.
Other Duties/Projects as assigned by business management as needed.