Analyst, MarTech Partnership Operations
About The Position
This role is based at our corporate office in Dallas, TX. This is your chance to be part of Marketing team that attracts customers to Hilton through strong storytelling, top-rated rewards, and unique customer experiences and partnerships. As an Analyst, MarTech Partnership Operations, you will support the team in increasing customer acquisition and retention, generate engagement through multi-channel marketing campaigns, and foster recognition of loyalty benefits. On the Marketing Technology and Enablement team reporting to the Manager, MarTech Operations & Partnerships, you will support customer and partner experiences by helping intake, organize, prioritize, and deliver MarTech enhancements, platform operations, and integration readiness across Hilton's digital and loyalty ecosystem. Through these technology-driven capabilities, you will help strengthen Hilton's ability to engage customers and members in meaningful, connected ways while enabling internal teams and external partners to operate with greater clarity, consistency, and efficiency.
Requirements
- One (1) year of experience in operations, marketing operations, technology support, partnership support, project coordination, business analysis, or related work
- Experience coordinating stakeholders, tracking action items, documenting follow-ups, and communicating status clearly
- Experience with support, workflow or collaboration tools such as Salesforce, Jira, Confluence, Airtable, or similar platforms
- Experience with reporting applications such as Excel, Power BI or similar
- Experience with technology support (including: APIs, batch files, data flows, partner integrations, technical operations, AI, or automation concepts)
- Work hybrid schedule in Dallas, TX office
Nice To Haves
- Experience in loyalty, hospitality, travel industries
- SQL experience or demonstrated ability to query, analyze, and summarize structured data
- Experience creating SOPs, training materials, support playbooks, user guides, or knowledge-base content
- Exposure to Agentic AI, prompt design, low-code automation, Microsoft Copilot, Claude, Power Platform, or similar tools
Responsibilities
- Support MarTech enhancements, loyalty partnership operations, partner inquiries, and issue resolution from intake through follow-up.
- Manage Salesforce support queues, including categorization, routing, SLA monitoring, escalations, and status updates.
- Maintain Airtable, Jira, Confluence, and related trackers so priorities, owners, dependencies, decisions, and status are clear.
- Support release readiness, UAT coordination and operational handoffs
- Analyze Salesforce, Airtable, Jira, Splunk, Power BI, API/batch reporting, and partner data to identify partner health trends, issue themes, and operational insights.
- Create and maintain SOPs, training materials, support plans, onboarding guides, and operational runbooks.
- Partner with MarTech Operations, Loyalty, Product, Technology, Analytics, Security, Legal, Hotel Operations, and external partners to support intake, readiness, triage, and delivery.
- Align stakeholders on requests, releases, certificate rotations, support issues, dependencies, decisions needed, and next steps.
- Collaborate with management to improve support workflows, SOPs, guides, and knowledge-base content.
- Salesforce and Airtable operations, including queue hygiene, intake categorization, prioritization support, SLA visibility, escalations, and status reporting.
- Operational reporting and dashboards that surface partner health, volume, trends, issue themes, and leadership-ready insights.
- Partner onboarding, post-launch, and ongoing maintenance support, including release readiness, certificate rotations, IP allowlisting, cybersecurity review diagrams and artifacts, Salesforce intake, Jira ticket management, testing artifacts, checklists, release notes, handoff documentation, and completion evidence.
- Create AI and automation opportunities that streamline repetitive workflows, updates, triage, recaps, SOP drafts, and routine follow-ups.
Benefits
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
- Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
- Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
- Financial security for your future – Our retirement plans make it easier to save for what's next
- Hilton Annual Incentive (Bonus) Plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
