Analyst - Marketing (Retention)

American Express•Toronto, ON

7h•CA$68,000 - CA$102,000

About The Position

The Marketing Analyst, Customer Marketing, Retention & Servicing will be responsible for customer engagement and driving long term loyalty in partnership with the Global Servicing (GS) organization, Customer Marketing Center of Excellence, product owners and acquisition teams. You’ll gain exposure to data-driven marketing, customer lifecycle management, and cross-functional collaboration while building foundational skills in marketing analytics and customer engagement. At American Express, our culture is built on a 175-year history of innovation, shared values, and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Requirements

Customer engagement
Driving long term loyalty
Data-driven marketing
Customer lifecycle management
Cross-functional collaboration
Marketing analytics
Customer engagement skills

Responsibilities

Customer engagement and driving long term loyalty in partnership with the Global Servicing (GS) organization, Customer Marketing Center of Excellence, product owners and acquisition teams.
Gain exposure to data-driven marketing, customer lifecycle management, and cross-functional collaboration.
Build foundational skills in marketing analytics and customer engagement.