Analyst Loyalty Revenue Insights

JetBlue Airways Corporation•New York, NY

3d•$67,000 - $101,000•Onsite

About The Position

JetBlue’s TrueBlue is an award-winning loyalty program with a rapidly increasing customer base and an expanding network of partnerships. JetBlue is looking for an Analyst, Loyalty Revenue Insights, to be based at JetBlue’s Support Center in Long Island City, NY. The Analyst, Loyalty Revenue Insights is responsible for developing, maintaining, and enhancing reporting and analytical frameworks that enable data-driven decisions across JetBlue's loyalty business. This role partners closely with Digital, Strategy, Financial Planning & Analysis, Accounting, Revenue Management, and Loyalty teams to ensure accurate reporting of loyalty revenue, accrual and redemption activity, customer behavior, and other key performance metrics. As a data-driven thought partner, the Analyst transforms complex data into actionable insights that optimize loyalty revenue, enhance customer value, and support strategic growth and financial objectives.

Requirements

Bachelor’s degree in Business, Finance, Economics, Engineering, Computer Science, Physics, Applied Mathematics, Operations Research, or related field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
Two (2) years of analytical quantitative experience
Experience working with large datasets and translating data into business insights
Excellent verbal and written communication skills, as well as quantitative critical thinking skills
Strong attention to detail and commitment to data accuracy
Candidates must demonstrate Analysis, Problem-Solving, and Presentation skills in a work sample assessment.
Proficiency in SQL, Tableau, Microsoft Excel, PowerPoint, Access, and Word
Ability to work cross-functionally, collaboratively, and under pressure
Available for occasional overnight travel (10%)
Must pass a pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship

Nice To Haves

Master’s degree in Business, Finance, Economics, Engineering, Computer Science, Physics, Applied Mathematics, Operations Research, or related field
Three (3) years of analytical quantitative experience
Experience supporting financial reporting, forecasting, or business performance analytics
One (1) year of Revenue Management (RM) experience
A proven interest in airlines, aviation, or transportation systems in schooling or prior work experience

Responsibilities

Develop, maintain, and enhance reporting, dashboards, and analytical frameworks to measure loyalty revenue performance, accrual and redemption activity, customer behavior, and key performance indicators.
Analyze customer, financial, and operational data to identify trends, evaluate program performance, and deliver actionable insights that support strategic and financial decision-making.
Partner cross-functionally across teams to ensure accurate reporting, improve data quality, and support key business initiatives.
Support forecasting, budgeting, and financial planning through performance reporting, trend analysis, and financial modeling.
Evaluate the performance of loyalty initiatives, promotions, and program enhancements through recurring and ad hoc analyses, recommending opportunities to improve revenue performance and customer engagement.
Enhance reporting capabilities by identifying opportunities to automate reporting, improve data accessibility, strengthen data governance, and increase operational efficiency.
Prepare executive-ready presentations and communicate business performance, risks, opportunities, and recommendations to stakeholders.
Other duties as assigned