Analyst, KYC Strategy

American Express•New York, NY

13d•$65,500 - $102,500

About The Position

Global Merchant & Network Services (GMNS) powers the American Express global payments network, enabling more than $1.7T in annual spend across 170+ markets. Within GMNS, the Global Governance, Risk, Remediation, & Operations (GRRO) team drives strategy, governance, and execution to enable a profitable, compliant, and vibrant network. Reporting to the Director, KYC POA Strategy, the Analyst will help develop and execute global KYC POA strategy across merchant onboarding, refresh methodology, operating model design, decisioning logic, and procedural and playbook standards. This highly execution-oriented role translates strategic priorities and regulatory requirements into actionable solutions, drives cross-functional workstreams, conducts analysis, and supports implementation across markets and business segments.

Requirements

At least 3 years of experience in financial crime compliance, KYC strategy, risk management, merchant/customer onboarding, operations, consulting, or a related function within financial services.
Knowledge of KYC regulatory requirements, processes, onboarding and refresh methodologies, and financial crimes risk management principles.
Experience developing or implementing KYC strategies, processes, operating models, decisioning frameworks, procedures, or remediation programs.
Ability to independently own complex workstreams and take initiatives from analysis and problem definition through recommendation and implementation.
Strong analytical and problem-solving skills, including the ability to synthesize complex regulatory, operational, and data-driven inputs into clear insights and practical solutions.
Experience translating business, policy, regulatory, and operational requirements into detailed business requirements, processes, procedures, and implementation plans.
Strong program and project management capabilities, including milestone management, risk and issue management, dependency tracking, and cross-functional coordination.
Ability to work effectively in a complex, matrixed organization and build productive relationships with stakeholders across Business, Operations, Technology, Risk, and Compliance.
Strong written and verbal communication skills, including the ability to develop clear, concise presentations and recommendations for senior stakeholders.
Highly organized and detail-oriented, with the ability to manage multiple priorities and deliver high-quality work in a fast-paced environment.
Ability to operate with a high degree of ownership and autonomy while knowing when to escalate key decisions, risks, or issues.
Eligibility to work with American Express in the United States; the company will not pursue visa sponsorship for these positions.

Responsibilities

Support development and execution of the Global KYC POA strategy across merchant onboarding, refresh methodology, operating model design, decisioning logic, and procedural/playbook standards.
Own and drive key KYC POA strategy and transformation workstreams.
Translate regulatory, policy, business, and operational requirements into practical KYC strategies, business requirements, decisioning frameworks, processes, and implementation plans.
Analyze existing KYC processes, requirements, merchant populations, operational performance, and pain points to identify opportunities to strengthen compliance, reduce risk, improve efficiency, and enhance the merchant experience.
Develop recommendations and future-state solutions that balance KYC and regulatory requirements with operational scalability and a frictionless merchant experience.
Develop and maintain KYC procedures, standards, governance frameworks, controls, playbooks, and supporting documentation to drive consistency across geographies and business segments.
Partner with Compliance, GMNS Product, Control Management, the second line of defense, and other business stakeholders to develop requirements, resolve issues, and implement scalable KYC solutions.
Facilitate cross-functional working sessions to evaluate complex KYC challenges, define solutions, document decisions, and drive actions through completion.
Monitor the effectiveness of implemented KYC strategies and processes and identify opportunities for continuous improvement, automation, simplification, and enhanced controls.
Stay informed about evolving KYC requirements, regulatory expectations, industry practices, and internal policy changes, and assess their potential impact on merchant KYC strategies and processes.