Analyst, IT assistance

Desjardins • Montreal, QC

2d • Hybrid

About The Position

As an IT support analyst, you provide user support and assistance for IT applications, including installation, configuration, best practices, issue resolution, service request management, and IT and technical incident management. You help keep IT equipment up and running, particularly through server administration. You analyze and help diagnose issues, provide opinions in accordance with your discipline’s rules, and help develop recommendations and implementation plans. You develop tools, methods and processes and contribute to skills development in your field. Your projects and initiatives require extensive knowledge of your line of work. You share ideas and help solve problems using your analytical skills, extensive knowledge of your line of business and ability to manage complexity. You interact with stakeholders working in other fields. You provide discipline-specific support to your unit, clients and partners.

Requirements

• Bachelor's degree in a related field
• A minimum of two years of relevant experience
• Knowledge of French is required
• Action oriented
• Business insight
• Complexity
• Customer Focus
• Differences
• Nimble learning

Nice To Haves

• Other combinations of qualifications and relevant experience may be considered
• Trade Union (If applicable)

Responsibilities

• Identify and communicate opportunities for improvement, make changes, and analyze and interpret data to inform decision-making and monitor the application of management policies and practices.
• Make recommendations
• Analyze risks, prepare statistical reports, make recommendations, and provide advice on how to implement recommendations
• Help prepare and propose action plans to address issues in accordance with rules and parameters
• Develop and write tools, methods and processes.

Benefits

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level