Analyst II - Tech Delivery

Bank of America•Addison, IL

About The Position

At Bank of America, the Analyst II - Tech Delivery supports the capture and refinement of business or system requirements that may involve software changes. The role works with stakeholders to understand needs, analyze problems, develop solutions, document requirements, and provide product subject-matter expertise to support scope and requirement decisions. It collaborates with project stakeholders to confirm requirements, improve processes, and write user and technical stories. The role performs the Intake Coordinator function, serving as the front door for new work entering DCRS and linking business demand with execution. It facilitates client engagement, coordinates intake and estimation, drives prioritization discussions, supports annual planning and funding, and helps initiatives progress from concept through funding approval and roadmap placement. It also serves as a liaison among business partners, technology teams, architecture, finance, and portfolio management. The role coordinates client assessment, provisioning, and onboarding activities; facilitates design and workflow sessions; supports testing, triage, execution, and rollout; and administers onboarding workbooks for assigned clients. It works with client development and testing resource owners to align DCRS with system integration testing (SIT), user acceptance testing (UAT), and release defect triage.

Requirements

At least 7 years of job-related experience in client engagement coordination.
Strong oral and written communication skills.
Ability to work independently on assigned tasks.
Ability to work in an agile team environment.
Skills and capabilities include agile practices, analytical thinking, business acumen, collaboration, solution delivery, process influence, result orientation, risk management, solution design, stakeholder management, data management, financial management, technical strategy development, and user experience design.
Use SOAP UI for triage and testing support.

Nice To Haves

Past project management experience.

Responsibilities

Understand stakeholder needs and help envision and create solutions to address problems.
Support cost-benefit analysis to align technology solutions with business strategy.
Gather and catalog functional, non-functional, and technical requirements for stakeholder requests.
Identify the impact of application modifications and enhancements and help identify integration points and end-to-end solution designs.
Assist users and development teams with application testing and troubleshooting; support test planning and configuration of test solutions as needed.
Document technology processes, procedures, and workflows.
Accept client assignments and drive them to completion with minimal external support for a technical client base implementing web-based service calls to data repositories.
Coordinate client assessment, provisioning, and onboarding activities, including design, development, integration, and client review and acceptance.
Facilitate client/DCRS design approval sessions, client/DCRS knowledge sessions, and internal DCRS design reviews as needed.
Support testing and triage, execution, and rollout activities.
Administer the onboarding workbook for assigned clients using subject-matter knowledge of DCRS technology services and events.
Work with client development and testing resource owners to align DCRS with SIT, UAT, and release defect triage.
Work with clients to identify requirements, coordinate details for impact analysis, and present work for sizing.
Gather estimates and sizing assumptions and present and negotiate them with clients.
Engage architecture as needed to identify solutions.
Manage requests from initiation through funding, prioritization, and handoff for implementation.