Analyst II - Tech Delivery

Bank of America•Atlanta, GA

About The Position

At Bank of America, the role supports strategic Employee Experience technology initiatives and serves as a liaison among business stakeholders, product owners, technology teams, and vendor partners. The analyst defines business requirements, documents functional specifications, supports Agile delivery, coordinates testing, and helps implement enterprise solutions within the Survey Platform. Work spans multiple programs and includes improving business processes, reporting capabilities, user experience, and operational efficiency. The position captures and refines business or system requirements for potential software changes. It involves understanding stakeholder needs, analyzing problems, developing solutions, and providing subject-matter expertise on products to inform scope and requirements. The analyst collaborates with project stakeholders to confirm requirements, improve processes, and produce user and technical stories.

Requirements

5+ years of Business Analysis experience supporting technology delivery initiatives.
Experience gathering and documenting complex business and functional requirements.
Strong understanding of Agile methodologies and SDLC processes.
Experience with requirements management, process mapping, workflow analysis, and test planning.
Strong verbal and written communication skills, including the ability to present to technical and non-technical audiences.
Strong analytical, problem-solving, and organizational skills.
Ability to manage multiple initiatives and stakeholders simultaneously.
Bachelor’s degree or equivalent work experience.

Nice To Haves

Experience supporting HR, employee experience, talent, assessment, survey, or workforce technology platforms.
Experience with Jira, Confluence, Tableau, or similar reporting and project management tools.
Experience working with large-scale enterprise platforms and cross-functional technology teams.
Knowledge of data governance, entitlement management, reporting, and analytics processes.
Experience supporting vendor-integrated solutions and SaaS platforms.

Responsibilities

Understand stakeholder needs and help envision and create solutions to address problems.
Support cost and benefit analysis to align technology solutions with business strategy.
Gather and catalog functional, non-functional, and technical requirements for stakeholder requests.
Identify the impact of application modifications and enhancements, integration points, and end-to-end solution design considerations.
Assist users and development teams with application testing and troubleshooting, including test planning and configuring test solutions.
Document technology processes, procedures, and workflows.
Lead discovery sessions, workshops, and stakeholder meetings to gather and document business requirements.
Translate business needs into user stories, process flows, business requirements, and functional specifications.
Partner with product owners, architects, developers, and vendors to evaluate solution options and align them with business objectives.
Support Agile delivery through requirements management, backlog refinement, acceptance criteria, and sprint activities.
Coordinate user acceptance testing, defect management, business validation, and deployment readiness.
Analyze and document current- and future-state business processes and recommend opportunities for optimization and automation.
Support implementation of enterprise employee programs within the Survey Platform, including assessments, surveys, reporting, workflow, and access management capabilities.
Collaborate with reporting and analytics teams to define data requirements, reporting needs, and business metrics.
Ensure end-to-end traceability between business requirements, technical solutions, testing results, and delivered functionality.
Develop stakeholder communications, training materials, process documentation, and operational procedures.