TB062 Analyst II - Tech Delivery
About The Position
The Analyst II - Tech Delivery is responsible for capturing and refining business or system requirements that may involve software changes. The role works with stakeholders to understand their needs, analyze problems, capture requirements, create solutions, and provide subject-matter expertise on products to support scope and requirement decisions. It also collaborates with project stakeholders to confirm requirements, improve processes, and write user and technical stories. As a Service Engagement Product Analyst, this hands-on role translates high-level business requirements into technical specifications for the engineering team. The analyst works with business and technical product managers, DevOps engineering, architects, user experience, and cross-functional partners to develop requirements for products serving internal customers. The role uses data-driven analysis and business-process insights to shape product design and turns business requirements into actionable development items for implementing and operating ServiceNow at Bank of America.
Requirements
- At least 3 years of product management or technical business analyst experience, including defining user experience needs and writing epics, stories, and acceptance criteria.
- At least 3 years of direct experience working in an Agile team aligned to a product; familiarity with agile practices and ability to work independently.
- Experience using Jira and Confluence.
- At least 2 years of ServiceNow implementation experience.
- Deep understanding of Service Engagement methods, such as Knowledge, Service Portal, Requests, Workspaces, and Service Desk interactions, and the workflows that integrate with IT Service Management (ITSM) functions when applicable.
- Demonstrated ability to interpret business and technical needs and translate them into actionable user stories for software engineering teams.
- Ability to work as part of cross-functional work streams to execute projects with quality and on time.
- Good communication, presentation, and analytical skills, including the ability to articulate ideas to key partners.
Nice To Haves
- Knowledge of product lifecycle management and product management principles.
- Understanding of the OKR framework.
- Excellent communication, analytical, and conceptual thinking skills, and presentation skills with the ability to articulate to key partners.
- Experience in the financial services industry.
- At least 2 years of experience as a business analyst or in a related field.
- Excellent planning, organizational, and time management skills.
- Competency in Microsoft Word, Excel, PowerPoint, Visio, and Outlook.
Responsibilities
- Understand stakeholder needs and help envision and create solutions to problems.
- Support cost-benefit analysis to align technology solutions with business strategy.
- Gather and catalog functional, non-functional, and technical requirements for stakeholder requests.
- Identify the impact of application modifications and enhancements, and assist in identifying integration points and end-to-end solution design.
- Assist users and development teams with application testing and troubleshooting; help with test planning and configuring test solutions as needed.
- Document technology processes, procedures, and workflows.
- Provide and lead analytical support for Service Engagement Product Owners or Product Managers involved in discovery, design, delivery, and operation of the ServiceNow platform.
- Collaborate with the product team to develop reusable or ad hoc data views that inform product strategy, design, and development.
- Participate in agile software development, including design, testing, implementation, and deployment.
- Identify opportunities for optimization and automation to improve platform performance, accuracy, and user efficiency.
- Work with data, design, and engineering teams on discovery and assess the impact of problems to be solved.
- Collaborate with product teams, technical architects, and developers to understand the technology modernization roadmap.
- Evaluate proposed enhancements and issue resolutions against business objectives, risks, and cost-benefit considerations.
- Work with senior infrastructure and application development leaders to clarify requirements, align priorities, and translate them into delivery work items.
- Translate business and process requirements into development stories, including acceptance criteria, business value, and definition of done.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
