Analyst II, IT

Vale•Labrador City, NL

66d

About The Position

We are currently seeking a Analyst II, EUC to join our IT Operations & Projects team in Voisey’s Bay, Labrador a fly-in fly-out operation. This is a 12 month-fixed term position starting in June 2026. As an Analyst II, EUC you will be responsible for operation and maintenance of end user devices and services including field services, print, computers, mobility, meeting rooms, telephone, radio systems and radio frequency spectrum licensing, and cabling to enable business capabilities in Vale Base Metals (VBM) Canada and International. The role is responsible to ensure these services are aligned with business requirements, agreed service levels, and Technology policies and standards while achieving excellence in service with cost efficiency Additionally, in this position you will:

Requirements

Bachelor's degree or diploma in Business, Computer Science, Information Technology, or a related field/experience.
8-10 years of experience delivering and supporting end-user IT services, including participation in mid-sized initiatives such as workstation deployments, unified communications, service desk operations, and/or enterprise software rollouts.
Technical Proficiency: Comprehensive understanding of end-user computing environments, including desktops, laptops, mobile devices, radios, and peripheral equipment.
Cybersecurity Expertise: Knowledgeable in cybersecurity principles and practices to protect end-user devices and data including antivirus software, endpoint protection, and encryption.
Cloud Computing: Experience with cloud-based solutions and managing the integration of cloud services for end-user applications.
Mobile Device Management: Expertise in managing and securing mobile devices, including implementing MDM solutions to ensure compliance and security.
ITIL Practices and Help Desk Management: Experienced in ITIL practices for service management, including incident, problem, and change management to improve service delivery and support to end-users.
Software Asset Management: Proficient in managing software assets, ensuring compliance with licensing agreements, and optimizing software usage.
Technical Documentation: Capable of creating and maintaining detailed technical documentation for end-user computing services.
Technical Delivery Experience: Proven experience in delivering end-user computing solutions in large multinational organizations, including mining companies like Vale.
Knowledge of physical facility, operating environment, safety requirements and practices to safely deliver Technology infrastructure services within an industrial operating environment.

Responsibilities

Ensure efficient interface between VBM business asset stakeholders, VBM IT functional areas, Global IT functional areas, key IT vendors, & IT service suppliers to maintain stable IT operational services
Work with third parties responsible for field services, print, computers, mobility, meeting rooms, telephone, radio systems, and cabling ensuring the reliability, security, and scalability of these services along with the physical implementations supporting them
Implement goals tied to strategic plans for end user services to align with business goals ensuring high availability, customer experience, and performance including support of IT project strategy definition
Work to ensure alignment of multifunctional and strategic initiatives with peers in IT
Monitor the performance of key end user services to achieve expectations of agreed service level (SLA) and/or operational level (OLA) in technologies/services under your responsibility
Generate regular reports on service performance, incidents, and improvements for use in monthly IT performance metrics & KPI (Key Performance Indicators) dashboards
Manage service contracts in scope, guaranteeing costs optimization and excellence in end user services including project transition
Provide and maintain consistent information on all IT end user assets
Serve as point of escalation, review and approval for issues and decisions as it relates to technologies/services under your responsibility
Manage risks associated with cyber vulnerabilities, information privacy legislation requirements, compliance & audits
Continually seek opportunities to optimize the costs of IT end user services
Ensure adherence to risk management and compliance processes, including Security and Technology policies
Support execution of local IT budget including cost review and evidence
Recommend and implement cost reductions, risk reduction, efficiency, & continuous quality improvements
Maintain VBM standards for 5S, routine inspection & reporting as required for the IT operational areas and routines
Ensure the VBM values, behaviors, golden rules and other guidelines are adhered to by the IT operational services team and its vendors, partners and service providers always provide transition support for APJ/EU, Vale S.A. and OT services to other leaders as defined or work to define resources required to support this scope

Benefits

Competitive compensation including a variable annual incentive plan
Participation in a competitive Defined Contribution Pension package
Comprehensive benefits package (company paid core coverage, flex health and dental coverage, flex accounts, disability plans and optional insurances)
Leave for all of life’s reasons (vacation, personal, sick, parental)
Work culture dedicated to safety, diversity & inclusion, and career growth
Employee Family Assistance Program
Virtual Healthcare online
Online training and career development opportunities
Chartered flights within Newfoundland & Labrador
24/7 access to a fully stocked cafeteria with balanced meals prepared by our culinary team
Access to recreational facilities and social activities (cardio/weight room, gymnasium, music room, movie theatre, etc.)
Accommodations are equipped with cable TV, internet, and unlimited long-distance calling
All Personal Protective Equipment is provided upon hire. Employees are given a safety boot allowance and receive a 100% reimbursement for prescription safety glasses