Analyst II - Institutional Research

FIRSTNET GLOBAL LLC•Houston, TX

About The Position

The Analyst II - Institutional Research analyzes client requests, writes SQL programs to retrieve and interpret data, and creates complex dynamic reports that clients can update automatically. The role supports decision-making through report interpretation and statistical analysis, and develops applications and databases for system-wide business intelligence and strategic planning projects. The analyst serves as a project lead and key analyst for large-scale departmental initiatives, conducts research on system-wide issues, reviews and supports other analysts’ work, and develops training materials and sessions for clients and analysts. The position also communicates project status with management and clients, serves as a campus-based liaison and customer service representative, validates institutional research protocols and SQL code, and represents Lone Star College and the Office of Analytics & Institutional Research in meetings and professional events. Other reasonable, related duties may be assigned.

Requirements

Excellent customer service skills.
Proficiency with common office software, including the Microsoft Office suite, and other relevant software applications.
Ability to work in a fast-paced environment and meet deadlines.
Ability to work on several tasks simultaneously.
Technical knowledge of statistical applications, database analysis tools, and spreadsheets, and the ability to create summary information from large volumes of data.
Knowledge and understanding of statistical concepts.
Ability to analyze and evaluate requests and communicate effectively with employees at varied levels.
Ability to translate concepts into data and data into concepts.
Highly organized, logical, efficient, and detail-oriented approach.
Strong analytical and problem-solving skills.
College-level writing and communication skills.

Responsibilities

Analyze client requests, complete SQL programming, and retrieve data.
Create and troubleshoot complex, dynamic reports that clients can update automatically.
Interpret reports for clients to support their decision-making.
Provide statistical analysis information when needed.
Develop applications and databases supporting system-wide projects, including business intelligence and strategic planning.
Communicate project and work-order status to AIR management and clients through the ticket system, email, telephone, or chat.
Serve as a campus-based liaison and customer service representative for clients.
Lead and serve as a key analyst for large-scale department projects, including student success points and dashboard development.
Develop research studies relating to system-wide issues.
Review other analysts’ reports and assist with complex queries and in-depth questions.
Assist the Manager as needed within the scope of responsibility.
Develop and conduct training sessions for AIR-supported technologies.
Create training presentations and exercises for internal and external analysts and clients, and communicate with data analysts at local ISDs.
Write and validate institutional research protocol documents, including developing and validating SQL code.
Participate in internal and external meetings, conferences, workshops, and seminars, representing Lone Star College and AIR; this may include giving presentations.
Perform other reasonable, related duties as assigned.