Analyst II - Institutional Research

Firstnet Global•Houston, TX

1d•Onsite

About The Position

The Analyst II – Institutional Research analyzes client requests, programs and retrieves data using SQL, and creates and troubleshoots complex dynamic reports that clients can update automatically. The role interprets reports to support client decision-making and provides statistical analysis information as needed. It develops applications and databases for system-wide projects, including business intelligence and strategic planning, and conducts research studies on system-wide issues. The analyst communicates project and work-order status with AIR management and clients, serves as a campus-based liaison and customer service representative, and leads or provides key analysis for large-scale department projects such as student success points and dashboard development. The role also reviews other analysts’ reports, assists with complex queries, writes and validates institutional research protocol documents and SQL code, and develops and conducts training for AIR-supported technologies. The analyst represents Lone Star College and the Office of Analytics & Institutional Research at meetings and events, which may include giving presentations, and performs other related duties as assigned. This is a temporary position for Houston-area locals, scheduled for 40 hours per week at University Park in Houston, Texas, from November 9, 2026, through August 31, 2027.

Requirements

Excellent customer service skills.
Proficiency with common office software, including Microsoft Office, and other relevant software applications.
Ability to work in a fast-paced environment and meet deadlines.
Ability to manage several tasks simultaneously.
Technical knowledge of statistical applications, database analysis tools, spreadsheets, and creating summary information from large volumes of data.
Knowledge and understanding of statistical concepts.
Ability to analyze and evaluate requests and communicate effectively with employees at varied levels.
Ability to translate concepts into data and vice versa.
Highly organized, logical, efficient, and detail oriented.
Strong analytical and problem-solving skills.
College-level writing and communication skills.
Must be a local Houston-area candidate.

Responsibilities

Analyze client requests, complete SQL programming, and retrieve data.
Create and troubleshoot complex, dynamic reports that clients can update automatically.
Interpret reports for clients to support their decision-making.
Provide statistical analysis information as needed.
Develop applications and databases for system-wide projects, including business intelligence and strategic planning.
Communicate project and work-order status with AIR management and clients through the ticket system, email, telephone, or chat, and serve as a campus-based liaison and customer service representative.
Lead and serve as a key analyst for large-scale department projects, including student success points and dashboard development.
Develop research studies related to system-wide issues.
Review other analysts’ reports and assist with complex queries and in-depth questions; assist the Manager as needed within the scope of responsibility.
Develop and conduct training sessions for AIR-supported technologies.
Create training presentations and exercises for analysts and clients, and communicate with data analysts at local ISDs.
Write and validate institutional research protocol documents, including developing and validating SQL code.
Participate in internal and external meetings, conferences, and workshops or seminars as a representative of Lone Star College and AIR; presentations may be included.
Perform other reasonable, related duties as assigned.