Analyst I, Process Improvement -SBS

Waste Management, Inc. (WM)•Windsor, CT

6h•$72,700 - $80,000•Hybrid

About The Position

With limited supervision, act as a liaison between the business, senior leadership, and technology teams on operations, process redesign / improvement, process management, new systems, and enhancements of existing systems. The Process Improvement Analyst I conducts business process analysis, needs assessments and cost / benefit analysis for technology enabled projects; conducts process root cause analysis and redesign, and / or serve in program / product management roles on significant, inter-departmental projects within SBS in an effort to align operations, process, and technology with business initiatives. The Process Improvement Analyst I will work in both independent lead roles (partnered with other senior business leaders), or as part of 3 or more small project teams at a given time.

Requirements

Must live and work in the US.
Bachelor's Degree (accredited) in Science, Technology, Engineering, or Math, or in lieu of degree High School Diploma or GED (accredited) and 4 years of relevant work experience.
2 years of relevant work experience (in addition to education requirement).

Nice To Haves

Prefer experience with Lucid Systems

Responsibilities

Conduct business process analysis & redesign including responsibilities for creating process mapping, pareto analysis, side-by-side observation, presentation building, and communication to leadership of identified problems and solutions.
Communicate and coordinate with business stakeholders working cross departmentally to determine/document business and user requirements, process flow definitions, and functional specifications
Collaborate with IT and business subject matter experts to document and communicate requirements for small to medium IT projects & enhancements.
Track status of projects, build & maintain timelines, manage risks/issues, and communicate project status to appropriate leadership.
Works with business stakeholders to ensure adoption of process/technical changes are effectively and efficiently rolled out
Review project progress and evaluate results for accuracy and efficiency
Drive business transformation – change the current state into a more effective and efficient future state aligned to goals and objectives
Leads and drives development and design of new training curricula as needed to enhance adoption of key IT programs using a train the trainer approach
Monitor work processes, procedures and expenses, and establish programs which drive team performance toward departmental and organizational goals
Oversee the efficient operation and cost-effectiveness of operating systems and programs.
Make recommendations & help implement improvements to the current state processes to improve operational quality, speed, or customer experience