Business Process Improvement Analyst

TekPro Support Services•Washington, DC

14h

About The Position

TekPro Support Services, LLC is seeking a Business Process Improvement Analyst to support the COPS Office’s Communication Division in working to improve the COPS Office’s organizational climate by developing a comprehensive internal/external communications strategy.

Requirements

7 years experience
Bachelors degree in applicable field

Responsibilities

Data Management support by running analytics on external website usage, google analytics, social media, GovDelivery, YouTube.
Provide ad hoc support in the form of website analytics, media reports, and stakeholder/congressional reports.
Conduct analysis for brand and marketing content.
Conduct a robust Business Process Analysis (BPA) initiative to establish, update and maintain a transparent knowledge base of policies, processes, and procedures relevant to the COPS Office.
Document all As-Is processes utilizing process flows and Standard Operating Procedures (SOPs) for the administration of programs and the performance of key COPS Office grant functions and associated actions within the JustGrants system.
Formulate recommendations for efficiency and effectiveness with supporting To-Be process flows and SOPs, and execute against an approved Implementation Plan.
Continue to manage impending change – by preparing for, implementing, and reinforcing change – across the COPS Office.
Develop quality control measures and standard operating procedures related to resolving and preventing program and financial audit findings.
Perform analysis and reconciliation of a variety of integrated accounts within an entire accounting system such as standard administrative accounts, grantee specialized accounts, and financial obligations accounts.
Reconcile accounting information and ensure validity of obligations.