About The Position
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
Requirements
- Bachelor's degree in Business Administration, Operations, Engineering, Analytics, Information Systems, or a related field
- 2 years of experience in Business Process Improvement, Operational Excellence, Digital Transformation, Customer Care, Shared Services, or a similar environment
- Strong analytical and problem-solving skills
- Experience gathering business requirements and translating them into actionable solutions
- Strong stakeholder management and communication skills.
- Experience working across business and technical teams
- Ability to manage multiple initiatives and priorities in a global environment
- Experience defining performance metrics and measuring business value
- Advanced English communication skills
Nice To Haves
- Experience in ServiceNow is advantageous
- Conversational AI solutions and virtual assistants is advantageous
- Intelligent Automation or workflow technologies is advantageous
- Generative AI applications in business environments is advantageous
- Strong proficiency in Python within production environments
- Process automation platforms such as UiPath, Power Automate, Python or similar tools is advantageous
- ServiceNow, CRM, ERP, or enterprise business systems.
- Basic understanding of APIs, data integrations, and AI-enabled solutions is advantageous
Responsibilities
- Identify opportunities to simplify and improve Customer Care processes through automation, digital solutions, and intelligent technologies
- Act as a bridge between business stakeholders and technical teams by translating business needs into scalable solutions
- Support the design, implementation, and continuous improvement of conversational AI agents and intelligent automation capabilities
- Collaborate with Customer Care teams, process owners, knowledge managers, automation specialists, and technology partners to deliver business value
- Gather and define business requirements, user journeys, and success criteria for new solutions
- Help ensure conversational AI experiences provide accurate, relevant, and trusted information
- Monitor solution performance, user adoption, and business outcomes through defined KPIs and metrics
- Analyze trends and user feedback to identify opportunities for optimization and continuous improvement
- Support change management, communication, and training activities to drive successful adoption of new capabilities
- Contribute to the long-term vision of a Connected Intelligence Ecosystem within Customer Care
Benefits
- Competitive Salary
- Flexible Benefits Package
- Medtronic Incentive Plan (MIP)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
