Analyst I, Legal Operations & Services

FIS•Jacksonville, FL

About The Position

This position assists in coordinating the daily operations of processing functions and maintaining processing infrastructure to ensure service level agreements are met. Contributes to maintaining operational efficiency by conducting routine tests of programs, systems, and hardware/software changes to ensure system compatibility, functionality, and reliability. Under direct supervision, promptly responds to processing problems and client requests, troubleshooting issues, identifying root causes, and providing timely solutions to restore service and minimize the impact on clients and business operations. Our team supports the Legal, Compliance & Corporate Affairs (LCCA) function within Tech Ops & Governance by leading enterprise-wide reporting and insights. We are focused on modernizing how LCCA operates—driving innovation through the development of AI-powered agents, workflows, and automation solutions. Partnering closely across the organization, we work to scale efficient, data-driven processes that enhance decision-making and enable the business to move faster and more effectively.

Requirements

Bachelor’s degree in a relevant field of study, or equivalent of education experience
Demonstrates AI fluency by leveraging generative AI and digital tools to improve research, streamline workflows, enhance analysis, and support more efficient decision-making.
Ability to extract, interpret, and analyze legal operations data from multiple systems to identify trends, support informed decision-making, improve process efficiency, and mitigate operational risk.
Possesses basic technical skills to navigate legal operations systems and tools
Excellent verbal and written communication skills to audiences of various levels in the organization, e.g., executive, management, individual contributors
Excellent analytical, decision-making, problem-solving, interpersonal, team, customer service, negotiation, conflict management and time management skills
Ability to manage confidential and sensitive legal, business, and employee data with a high degree of discretion, accuracy, and adherence to privacy, compliance, and information security requirements.
Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed

Nice To Haves

experience using Power BI to support reporting, data visualization, and operational insights.

Responsibilities

Performs analyses of the business goals, objectives and needs of the general business environment for appropriate FIS segment, division, group or line of business.
Performs research and analysis to support business operations and presents findings to manager or project leader.
Plans and designs business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency.
Utilizes systems and data to resolve business issues in the most effective and productive manner.
Identifies and implements best practices and suggests how to improve current practices.
Calculates/estimates costs and benefits of alternative actions or solutions to establish their viability/return on investment.
Develops recommendations to solve problems and issues related to business operations.
Analyzes and documents business processes and metrics and identifies improvement opportunities.
May train internal employees on changes to business practices, processes or procedures.
May perform special projects upon request and on occasion.