Analyst I Desktop Support

Diamondback Energy • Oklahoma City, OK

4d • Onsite

About The Position

The Desktop Support Analyst I serves as a point of contact for employees seeking technical assistance across multiple locations. This position is well suited for a proactive, dependable professional who takes initiative, performs effectively in a fast-paced environment, and contributes positively as part of a collaborative team. The analyst delivers support in person, by phone, through email, and by using remote support tools, ensuring timely and effective resolution of desktop and end-user technology issues. The ideal candidate will have the flexibility and interpersonal skills to support employees with a broad range of technical abilities, from individuals with little or no technical background to highly experienced professionals with advanced IT knowledge.

Requirements

• High School Diploma or equivalent (GED).
• Minimum one (1+) years of IT Desktop Support experience.
• Minimum one (1+) years of experience supporting Microsoft desktop operating systems and Microsoft Office.
• Ability to work with a high level of initiative, accountability, and dependability.
• Strong communication and interpersonal skills, with the ability to work effectively both independently and as part of a team.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Must be able to travel occasionally.
• Ability to lift up to 35 pounds occasionally.

Nice To Haves

• Associate’s degree in an IT-related field preferred.
• Experience supporting users in the Oil and Gas industry.
• Experience with enterprise and Oil and Gas software such as SAP, P2 Merrick, Peloton WellView, Aries, Petra, Oildex, ServiceNow, Microsoft Intune, TAM, XSPOC, and Ignition.
• Relevant certifications such as Microsoft Certified Professional (MCP), Microsoft Certified Desktop Support Technician (MCDST), CompTIA A+, or similar.
• Ability to adapt quickly in a nimble environment where priorities may shift.
• A demonstrated track record of being a self-starter, team player, and dependable contributor.

Responsibilities

• Deliver prompt and effective desktop support to end users across multiple locations through in-person assistance, phone, email, and remote support tools.
• Demonstrate a strong sense of urgency, ownership, and follow-through in resolving support requests and completing assigned tasks.
• Address technical problems and route issues to the appropriate teams when additional expertise is required.
• Review and update existing documentation to keep the information current and relevant.
• Maintain detailed and accurate records related to incidents, resolutions, equipment inventory, software assets, and licensing.
• Partner with fellow IT team members and cross-functional groups to provide seamless support and accomplish shared objectives.
• Foster strong relationships with end users by communicating clearly, professionally, and effectively with individuals of varying technical experience levels.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED