Analyst, Global Social Impact Programs

Visa•Atlanta, GA

4d•$93,500 - $145,400•Hybrid

About The Position

Visa’s Social Impact and Sustainability team works to create societal and business benefit through inclusive financial products, sustainable solutions, and corporate citizenship. The Global Social Impact Programs team delivers financial education and small business programs to support financial inclusion and Visa clients’ social impact objectives. The Analyst drives content development and operational excellence across financial education and small business enablement. This role coordinates the production of educational content and supports strategic initiatives, cross-functional projects, and team operations. Working with the Head of Social Impact Programs, regional Social Impact teams, and operational stakeholders, the Analyst helps ensure projects are delivered within scope and on time. The position calls for strong organization, communication, attention to detail, editorial judgment, project-management capability, and the ability to coordinate global internal and external stakeholders amid changing priorities and ambiguity. The role reports to the Head of Social Impact Programs. It requires at least three days in the office; the specific days will be confirmed by the Hiring Manager. Travel is required 5–10% of the time. Work hours vary according to department needs. The position is performed in an office setting and requires sitting and standing at a desk, communicating in person and by telephone, and frequently operating standard office equipment such as telephones and computers.

Requirements

At least 2 years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g., Master’s, MBA, JD, MD, or PhD).
Demonstrated writing ability.
Ability to manage projects from scoping through delivery while balancing priorities and maintaining attention to detail, accuracy, timelines, and quality.
Collaborative team player able to influence and work effectively with diverse stakeholders at all levels in a matrixed, global environment.

Nice To Haves

At least 3 years of work experience with a Bachelor’s Degree, or more than 2 years of work experience with an Advanced Degree.
Experience managing a portfolio of content across formats, audiences, or channels, including content inventories, roadmaps, and refresh priorities.
Experience developing content strategies, editorial calendars, or roadmaps and translating complex subject matter into clear, engaging digital and multimedia content.
Experience managing writers, editors, subject matter experts, or agency partners and delivering high-quality content on time and within scope.
Experience using content performance data, audience insights, and stakeholder feedback to improve content and guide priorities.
Experience managing content review, governance, localization, or translation processes across stakeholders or markets.
Success improving processes and workflows to strengthen operational efficiency, collaboration, and accountability.
Self-starter with a results-oriented mindset and ability to take ownership, work independently, and move between strategic and tactical responsibilities.
Flexibility and sound judgment in ambiguous or evolving situations.
Excellent analytical and problem-solving skills, intellectual curiosity, and sound judgment.
Proficiency in PowerPoint, Excel, content-management systems, and project-management tools.
Bilingual proficiency in Spanish, French, or Arabic.

Responsibilities

Own the financial education content strategy, roadmap, and end-to-end development of engaging, actionable content across formats, prioritizing audience needs, business objectives, trends, and performance.
Manage internal and external content-development partners and cross-functional reviews to deliver accurate, accessible, high-quality content aligned with Visa standards, scope, timelines, and budget.
Maintain editorial standards, templates, governance, and content-development workflows to improve consistency, quality, efficiency, and scalability.
Partner with regional and functional stakeholders to adapt and review content for priority audiences, markets, channels, and client use cases, including supporting localization and translation workflows.
Monitor content performance, stakeholder feedback, and market trends to recommend improvements and inform future content priorities.
Co-develop and maintain an internal Financial Education hub with current content, tools, guidance, and portfolio information for internal stakeholders.
Support project and operational management, including maintaining priority workplans, key milestones, project deadlines, budget tracking, vendor coordination, quarterly reporting, and team calendars.
Support strategic projects from scoping and planning through execution, establishing objectives, workplans, roles, communications, and measurable outcomes.