Analyst, Franchise Support, TH, Canada

Restaurant Brands International•Toronto, ON

1d•CA$70,000 - CA$85,000•Onsite

About The Position

The Franchisee Support Analyst will report directly to the Senior Analyst, Franchise Support, and be responsible to provide ongoing support to our Tim Hortons franchisees. The Support Analyst will be responsible for collections on receivable items, to provide ongoing support to the franchisees and to effectively work cross-functionally to report on any high-risk items.

Requirements

2+ years of experience in franchise operations, finance, franchising, accounts receivable or a related field
University degree in finance, business or related field
High proficiency in Microsoft Office (Excel and Outlook)
Excellent interpersonal and communication skills – both written & verbal
Strong organization skills and ability to manage competing priorities
Ability to establish effective working relationships among team members; ability to develop recommendations, evaluate alternative courses of action, select correct course of action, and follow up, supporting decisions or recommendations with accurate information or reasoning

Nice To Haves

Familiarity with Smartsheet and SAP is considered an asset
Bilingual Candidate would be considered an asset

Responsibilities

Responsible to collect receivables due from franchisees owed to Tim Hortons
Perform account reconciliations assessing billing accuracy
Responsible to clear cash on account and accordingly allocate wire payments and/or cheque payments to appropriate open accounts
Responsible to monitor and report on outstanding bad debt balances, flagging any high-risk items
Effectively communicate cross-functionally on open receivable issues, restaurant closures and other related topics
Lead weekly calls with the Field, Operations and Finance team whereby large franchisee accounts are proactively monitored
Maintain franchisee relationships
Maintain internal systems to ensure accurate restaurant status
Communicate directly with restaurant owners on collection or billings issues
Update daily trackers and maintain internal systems
Coordinate between franchisees, Field representatives and Finance departments