Analyst, Franchise Services

Mastercard•O'fallon, MO

1d•Onsite

About The Position

The GBSC (Global Business Services Center) is the shared services organization for Mastercard that provides services to all regions and all business units spanning 50 countries. Consistent with the One LFI model, GBSC is partnering with the Franchise Organization to execute a Franchise shared services function. This role involves investigating potential (ADC) Account Data Compromise - Alternative Acquirer Investigations (AAI) events, managing these cases, reviewing fraud analysis submissions, and validating merchant containment actions. The role requires maintaining accurate case documentation, managing related mailboxes, collaborating with internal and external customers, and meeting defined Service Level Objectives (SLOs).

Requirements

Strong attention to detail and commitment to accuracy.
Ability to follow structured investigation and intake processes.
Analytical mindset with the ability to assess fraud analysis outcomes.
Comfortable working in a high‑volume, time‑sensitive environment.
Strong written documentation and communication skills.
Ability to collaborate effectively with internal stakeholders.
Willingness to escalate risks, gaps, or delays appropriately.
Customer‑focused approach while maintaining security and compliance standards.
Open to learning and adhering to evolving security and investigation requirements.
Ability to use Ms excel for analysing data.
Extract and convert sensitive transactional data.

Nice To Haves

Exposure to fraud, security, risk, or investigation operations.
Experience working with case management systems or security workflows.
Understanding of merchant environments and basic security concepts.
Flexibility to support shift coverage if required.

Responsibilities

Investigate potential (ADC) Account Data Compromise - Alternative Acquirer Investigations (AAI) events reported by issuers, acquirers, internal intelligence teams, and law enforcement.
Perform management of ADC AAI cases to ensure completeness and accurate classification.
Review and analyze Fraud Analysis submissions for potentially compromised merchants.
Submit fraud analysis requests and interpret results to determine evidence of compromise and notify acquirers when investigation findings indicate a confirmed or suspected breach.
Validate merchant containment actions, which may include: Running required security scans, Removal of identified malware, Compliance with Mastercard Security Rules.
Maintain accurate and complete case documentation to support audit and compliance requirements.
Manage and monitor ADC‑related mailboxes to ensure timely responses and follow‑ups.
Collaborate with internal ADC team and external Customers to drive cases to closure.
Meet defined Service Level Objectives (SLOs) for quality, response time, and resolution time.

Benefits

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time
25 days of vacation time and 5 personal days, pro-rated based on date of hire
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement