Analyst, eComm Fraud Strategy

Canadian Tire Corporation•Oakville, ON

1d•CA$53,000 - CA$88,000

About The Position

The Analyst, E-Commerce Fraud Strategy reports to the Manager, E-Commerce Fraud Strategy within the Credit Management and Bank Operations (CMBO) division of Canadian Tire Bank. The eCommerce Fraud Strategy unit is dedicated solely to fraud management of select eCommerce banners, including CanadianTire.ca. As an E-Commerce Fraud Analyst, you will work cross-functionally to improve our E-Commerce fraud risk posture by supporting process improvements, training, and fraudulent order detection. Working closely with internal teams including customer service, business, product development, and investigations, you will attain a rare wide-angle view of the customer fraud journey. As a member of CMBO, you will also have access to teams that are highly experienced in credit card risk management and issuer fraud management. Our world-class analysts get cradle-to-grave strategy experience, from data extraction and analysis to strategy design, testing, and deployment, and are encouraged to rotate within CMBO units to develop new skills and gain additional experience.

Requirements

Desire to join an agile, and fun team!
Passion for data and problem solving and an entrepreneurial and goal driven mindset
Strong analytical skills with the ability to tell a compelling story with data
Strong skillset across the MS Office Suite, including a intermediate to advanced knowledge of Excel
Proficient knowledge of one or more programming languages (SAS, SQL and Python) is essential
Prior exposure to payments, disputes and chargebacks processes
Prior exposure to fraud detection platforms would be an asset

Responsibilities

Analyze high-risk E-Commerce orders and chargebacks and share feedback on fraud trends to mitigate future fraud risk
Complete ad-hoc analysis involving large data sets and correlate actionable insights and operational improvements
Forecast future Cancellations and Chargeback levels
Manage the intake, triage and resolution of inbound E-Commerce fraud inquiries and incidents
Fraud detection support/backup for Triangle Rewards program
Collaborate and communicate effectively with cross functional teams and external partners to achieve E-Commerce Fraud Strategy objectives