Analyst, Distribution Operations

UPS•West Chester, PA

8d•Onsite

About The Position

This role is with a Fortune Global 500 organization that is a world's largest provider of transportation and logistics services. Their Global Logistics and Distribution business unit provides comprehensive logistics services and warehousing solutions utilizing a global network of distribution centers, innovative technology and supply chain expertise to manage the flow of goods from receiving to storage and order processing to shipment. The Training Specialist will be responsible for daily onboarding, software access requests, and ground training. PITO certifications are not required; however, the Training Specialist will be expected to become certified to operate equipment. This role manages the delivery or deployment of contracted services to customers to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. Supports business products by collaborating with vendors, customers, and other internal support groups. Responsible for daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, profitability, etc. Responsible for retaining and strengthening customer relationships, which may include face-to-face customer service. Identifies and recommends opportunities for improving efficiency, effectiveness, and capabilities of the operation. May provide support to field stocking locations (FSL), agent locations across multiple geographies, and support the provider network. Provides specific functional expertise that is theoretical and conceptual in nature. This expertise is typically acquired through a combination of university education and experience within a field. May have responsibility for supervising others in the capacity of a “player coach” but primary focus is individual expertise. Applies working knowledge of theories, practices, and/or procedures within job discipline. Broadens capabilities and understanding of the company processes, and customers. Performs mostly routine assignments and resolves common issues by using precedents or seeking guidance. Assesses straightforward problems and proposes solutions based on analysis of factual information, experience, judgment, and precedents. Impacts quality of own work and the work of others on the team. Shares factual information with other team members.

Requirements

SAP Experience
At least a year of experience in Warehousing Shipping & Receiving
Microsoft Office proficiency
Communication skills
Knowledge of WMS (Warehouse Management Systems)
Must be currently located in the same geographic location as the job
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Nice To Haves

PITO Certified

Responsibilities

Daily onboarding
Software access requests
Ground training
Become certified to operate equipment
Manages the delivery or deployment of contracted services to customers to ensure that SLAs and KPIs are met or exceeded
Supports business products by collaborating with vendors, customers, and other internal support groups
Responsible for daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, profitability, etc.
Responsible for retaining and strengthening customer relationships, which may include face-to-face customer service
Identifies and recommends opportunities for improving efficiency, effectiveness, and capabilities of the operation
May provide support to field stocking locations (FSL), agent locations across multiple geographies, and support the provider network
Provides specific functional expertise that is theoretical and conceptual in nature
May have responsibility for supervising others in the capacity of a “player coach” but primary focus is individual expertise
Applies working knowledge of theories, practices, and/or procedures within job discipline
Broadens capabilities and understanding of the company processes, and customers
Performs mostly routine assignments and resolves common issues by using precedents or seeking guidance
Assesses straightforward problems and proposes solutions based on analysis of factual information, experience, judgment, and precedents
Impacts quality of own work and the work of others on the team
Shares factual information with other team members