Analyst, Disptute and Reconciliation, Agency Accounting

Ocean Network Express•Richmond, VA

6d•Hybrid

About The Position

Responsible for assisting in the resolution of customer disputes and reconciliation of outstanding receivables relating to global parent company agency activity.

Requirements

Ability to evaluate data, analyze, and problem solve
Responsive and dependable with excellent follow through
Strong communication, negotiation, and problem-solving skills a must
Effective and professional written and verbal communication skills
Outstanding attention to detail and accuracy
Highly motivated with the ability to work independently and as a team member
Excellent multi-tasking, time-management, and organizational skills
Strong analytical ability, acts objectively and plans for long-term implications
Knowledge of and experience in principles, practices, regulations, and procedures as they relate to B2B accounts receivable
Advanced user of Microsoft Excel and proficient user of other Microsoft Office and G-Suite applications
Strong data analytics skills
Accurate, detail-oriented contract analysis skills
Direct and effective communicator external/internal customers
1+ years Function specific experience
Associate's degree preferred

Nice To Haves

Looker experience a plus

Responsibilities

Perform root cause analysis of disputes and upstream processes to help identify inefficiencies and/or areas for improvement
Present recommendations to management and impacted stakeholders for root cause process resolutions
Provide follow-up on identified issues/root causes to reduce future occurrences
Act as liaison between offshore team and onshore marketing/sales to resolve customer disputes
Perform audits of customer outstanding as required and/or requested by management
Identify appropriate reconciliation process to resolve data discrepancies and collect appropriate data to submit and resolve discrepancy
Communicate with all cross functional owners on the research results, and when needed, follow up with internal and external customers for final resolution of individual discrepancy items
Review and analyze outstanding reports to address problem accounts and identify areas of focus
Work collaboratively with billing, collections and cashier teams to assist in resolution efforts
Handle other special projects and reporting as assigned