Analyst Digital Process Automation

Enbridge • Salt Lake City, UT

1d • $55,800 - $72,000 • Hybrid

About The Position

At Enbridge, innovation and customer experience are closely connected. As an Analyst, Digital Process Automation, you will support automation projects that boost operational efficiency and enhance customer service within Customer Care Operations. Collaborating with business experts and technical teams, you will assist in identifying, applying, and refining AI and robotic process automation (RPA) solutions to achieve impactful business results.
Ready to help change the way we work through automation and innovation? Apply today and bring your passion for technology, continuous improvement, and customer experience to Enbridge.

Requirements

• Related university degree or technical diploma with limited experience OR a combination of related certification and a minimum of five years directly related experience.
• Experience supporting process analysis, process improvement, or business transformation initiatives.
• Knowledge of Customer Information Systems (CIS).
• Experience with robotic process automation platforms including UiPath, Automation Anywhere, Blue Prism, or Microsoft Power Automate.
• Strong analytical, problem-solving, and organizational skills with a high level of attention to detail.
• Excellent communication, collaborator engagement, and customer service skills.
• Proficiency with Microsoft Office applications including Outlook, Word, PowerPoint, SharePoint, and Excel.

Nice To Haves

• Certification in RPA technologies or process improvement methodologies.
• Experience with Oracle CC&B Customer Information System.
• Knowledge of regulations and compliance requirements impacting utility operations and customer care processes.
• Exposure to AI-enabled technologies, automation governance, or digital transformation initiatives.

Responsibilities

• Partner with Customer Care SMEs, technical teams, and Enterprise AI/RPA support groups to identify and support automation opportunities.
• Assist with detailing business processes and requirements to help deliver AI and RPA solutions that streamline operations.
• Coordinate and support business testing activities, deployment efforts, and post-implementation improvements.
• Monitor automation performance, track important measurements, and document opportunities for continuous improvement.
• Help troubleshoot solution issues and work with internal and external partners to support timely resolution.
• Ensure automation initiatives align with customer experience objectives, business needs, governance standards, and regulatory requirements.
• Communicate project updates and collaborate with collaborators throughout the automation lifecycle to maintain alignment on goals and priorities.

Benefits

• A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability.
• A paid leave benefit offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents. It provides flexibility and support during this important life event.
• Valuable retirement savings plans, including a savings plan with company stock as an investment option.
• Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.
• An Employee and Family Assistance Program.
• A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.
• Enbridge’s FlexWork hybrid model allows eligible employees (Manager and below) to work from home on Wednesdays and Fridays. They can also choose a compressed work week schedule and flexible start and end times. Eligibility depends on role requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree