Analyst, Demand Management

Visa•Austin, TX

2d•Hybrid

About The Position

Visa's Technology Management organization is seeking an Analyst to support the Demand Management function within our third-party technology management practice. In this role, you will help manage the lifecycle of technology demand across hardware, software, and services—partnering with technology stakeholders to track, plan, and execute Visa's multi-year technology strategy and budget.

Requirements

2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience
Attention to Detail: Manages large volumes of demand data with accuracy and consistency.
Collaboration: Works effectively across technology, finance, and procurement teams to align on demand priorities.
Analytical Thinking: Uses data to identify trends, highlight risks, and recommend corrective actions.
Process Orientation: Focuses on continuous improvement and efficient workflow management.
Communication: Communicates clearly with stakeholders at varying levels of technical and business familiarity.

Nice To Haves

3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
Experience with ServiceNow ITAM, SAM, or HAM modules for demand or asset tracking.
Proficiency in Microsoft Excel for data analysis, modeling, and reporting.
Familiarity with technology budget processes, purchase orders, and maintenance renewals.
Strong organizational skills with the ability to manage multiple priorities simultaneously.
Effective written and verbal communication skills, including the ability to present data to non-technical stakeholders.
Exposure to ITIL or IT asset lifecycle management concepts.

Responsibilities

Support the development and execution of multi-year technology demand plans, tracking hardware asset deployments, software license needs, and services consumption.
Manage the technology demand pipeline including intake, tracking, and reporting of requests for hardware, software, and vendor services.
Partner with technology, finance, and procurement stakeholders to translate demand requirements into actionable plans aligned to budget constraints.
Develop and maintain reports and dashboards providing visibility into demand trends, budget utilization, and portfolio health.
Maintain asset inventory baselines and support technology refresh and organic growth planning.
Coordinate with procurement, vendor management, and finance teams to align demand forecasts with available supply and approved budgets.
Assist with purchase order creation, maintenance renewal tracking, and vendor coordination for hardware and software acquisitions.
Contribute to process improvement initiatives within the demand management function.