Customer Demand Analyst

Printpack • Atlanta, GA

2d • Onsite

About The Position

The ideal candidate for our Customer Demand Analyst position will possess strong skills in the areas of planning/implementing/controlling/reviewing processes, as well as analyzing/integrating/interpreting data. They will also need to be high-level communicators who are proficient at developing relationships, collaborative selling, motivating others, and acting as a liaison.

Requirements

• Bachelor’s Degree and/or equivalent job-related experience
• Previous customer-service experience
• Customer travel required
• Fluency in Spanish is required

Nice To Haves

• Proficient in Windows & Microsoft Office Suite (Excel)
• Exceptional oral and written communication skills
• Ability to work well under pressure, possesses a sense of urgency, and handles multiple priorities
• Self-direction/ability to make sound decisions independently
• Strong Analytical skills
• Flawless execution on behalf of Printpack and our customers
• Familiarity with PRISM / OMS & HP systems is desirable
• Leadership capabilities are desirable but not required

Responsibilities

• Manage day-to-day operations planning on behalf of specific Printpack customers.
• Responsible for managing items, orders, inventories, and shipment releases to meet customers’ needs while optimizing the use of Printpack's production resources.
• Process items, orders, and shipment releases accurately and in a timely manner to ensure the customer has exactly the right products at the right time.
• Serve as the point of contact on daily operational matters between the customer and internal groups.
• Follow up on both internal and external customer needs and Printpack production requirements.
• Analyze forecasts to proactively plan production for the customer’s products, ensuring the customer’s demand is consistently met, minimum stocking levels are maintained, and changes are incorporated into production plans.
• Enter, research, investigate & follow up on customer complaints
• Develop and maintain reports that support Printpack's sales staff and the external customer, i.e., inventory and order status reports, trial reports, etc.
• Develop and maintain relationships with both internal and external customers in a manner that demonstrates a high level of commitment to excellent customer service in order to facilitate the flow of orders and information.

Benefits

• Printpack is committed to helping individuals with disabilities participate in the workforce and ensure equal opportunity to compete for jobs. If you need a reasonable accommodation to assist you with your application for employment or job search, please get in touch with us by sending an email to [email protected] . Please include in your email a brief description of the accommodation you are requesting and the position for which you are interested in applying.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees