Analyst, Customer Excellence

The Kraft Heinz Company•Pittsburgh, PA

1d•Onsite

About The Position

The Analyst, Customer Excellence role focuses on enhancing customer relationships and optimizing supply chain operations. This position involves educating internal stakeholders on customer expectations, developing strategic partnerships, analyzing performance metrics, and driving cost savings and service improvements. The role also includes designing innovative supply chain solutions, collaborating with sales teams, and optimizing forecasting processes to improve visibility and reduce waste.

Requirements

3 - 5 years of experience in a supply chain-related field, with a track record of delivering consistent, positive results in supply chain management.
Advanced proficiency in Microsoft Excel and PowerPoint.
Experience with ERP systems (SAP preferred) and ability to use technology to drive optimization.
Experience with BI reporting tools/technologies, including designing, developing, and implementing reports that provide actionable insights.
Strong analytical and strategic thinking skills to solve complex supply chain problems and develop effective solutions.
Proven ability to design, develop, and implement innovative supply chain solutions that support business growth and profitability for Kraft Heinz and its customers.
Excellent interpersonal skills, with the ability to influence and negotiate in a cross-functional environment.
Demonstrated leadership skills leading project teams without positional authority; able to motivate and guide teams to achieve supply chain excellence.
Highly resilient and results-driven in a fast-paced, dynamic environment.
Strong presentation skills to communicate strategies, solutions, and results to customers, sales teams, and executive leadership.

Responsibilities

Educate key internal stakeholders on customer supply chain expectations.
Provide feedback on Kraft Heinz’s performance to ensure customer needs are met and exceeded.
Build and enhance customer partnerships to create efficient supply chains that support mutual benefits, growth, and profitability.
Analyze and monitor monthly KPIs to track service levels and efficiency performance.
Make proactive adjustments to improve performance metrics such as on-time delivery, case fill rate, and other key indicators.
Deliver specific, measurable cost savings targets and service improvements through process enhancements, corrective actions, and collaboration with logistics, planning, and customer service teams.
Design and implement mutually beneficial supply chain programs that improve service, on-time performance, and/or reduce costs (e.g., Customer Backhaul Programs, Factory Direct opportunities).
Participate in developing and coordinating implementation of supply chain policies and procedures that meet customer needs and align with Kraft Heinz business interests.
Partner closely with Sales counterparts to maximize sales through efficient supply chain offerings.
Stay informed on Sales initiatives and support the team in meeting targets and project deadlines.
Partner with customers to develop and implement collaborative forecasting strategies to enhance visibility, streamline processes, eliminate waste, and reduce costs and hours spent.