Customer Excellence Specialist
About The Position
Gellert Global Group consists of many of the leading North American food importing companies (Atalanta Corporation, Camerican International, Finica, Tipico Cheese Products) and has been involved in importing food products for over 100 years. The combined revenues of GGG exceed $1.7 billion. GGG companies provide strength in sourcing, insurance, finance, logistics, food safety and information technology, and supplies the needs of retailers, distributors, foodservice chains, hotels, cruise lines, and food manufacturers alike. Position Summary: The Customer Excellence Specialist is a detail-oriented and proactive sales support specialist. This role is responsible for managing customer contracts, supporting sales operations, and ensuring exceptional customer experience. The ideal candidate is organized, analytical, and eager to collaborate across multiple departments. Senior Customer Excellence Specialist position is also available for candidates with experience and leadership capabilities. This position reports to Customer Excellence Lead.
Requirements
- 3-5 years of experience in Customer/Sales Support
- Bachelor’s degree
- Proficient in Excel
Nice To Haves
- Experience in Infor M3 a plus
- Experience in Salesforce a plus
Responsibilities
- Establish and maintain customer contracts
- Serve as the primary contact for customer communication and documentation
- Manage weekly position reports and provide updates to the Sales team
- Compare forecasts to actual usage and support planning using monthly averages
- Recommend purchases based on market conditions and customer requirements
- Handle costing requests and distribute results to the appropriate teams
- Maintain internal and external databases including customer portals
- Coordinate with Supply Chain Team & Logistics to ensure on-time delivery
- Address customer and Sales inquiries; support issue resolution across departments
Benefits
- Medical, dental and vision insurance
- Company-paid life, accident and long-term disability insurance
- Flexible spending accounts
- Competitive pay
- Annual bonus opportunity
- Matching 401(k) with immediate vesting upon enrollment
- Generous employee referral program
- Online training courses
- Virtual and classroom development experiences
- Education assistance program
- Paid-time off
- Parental leave
- Flexible work schedules (subject to your location and role)
- Employee engagement and recognition programs
- Wellness, philanthropic and DE&I initiatives
- Company-sponsored celebrations, and team building events
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
101-250 employees
