Senior Customer Excellence Specialist

Gellert Global Group•Paramus, NJ

13h•Onsite

About The Position

Gellert Global Group (GGG) is a conglomerate of leading North American food importing companies with over 100 years of experience and combined revenues exceeding $1.7 billion. GGG companies offer expertise in sourcing, insurance, finance, logistics, food safety, and IT, serving retailers, distributors, foodservice chains, hotels, cruise lines, and food manufacturers. This role is responsible for overseeing multiple accounts in all aspects of Sales Support, ensuring an exceptional customer experience both internally and externally. The ideal candidate is organized, analytical, and eager to collaborate across multiple departments. This position reports to the Customer Excellence Manager.

Requirements

5+ years of Customer/Sales Support experience, including supervisory duties
Bachelor’s degree
Demonstrate advanced proficiency in MS Office, especially Excel

Nice To Haves

Experience in Infor M3 a plus
Experience in Salesforce a plus
Food industry experience is preferred

Responsibilities

Supervise establishment of customer contracts
Oversee customer communication and documentation
Supports Specialist by managing weekly position reports and providing updates to the Sales team
Assists team with forecast implementation and coordination with the DMP Team
Supports forecast planning
Review proposed purchases based on customer usage and contract parameters and requirements
Assist and review costing updates with Specialist and/or Sales
Manage internal and external databases including customer portals
Provide strong organizational, analytical, and time-management skills
Communicate effectively with internal teams and external partners
Work independently and collaboratively in a fast-paced environment
Develop and enhance processes to improve team efficiency
Lead, train, mentor, and supervise Customer Excellence Specialists and Analysts
Serve as the primary liaison between customers and Sales Managers