Analyst, Customer Data

EPRI•Charlotte, NC

13d•$56,000 - $66,000•Onsite

About The Position

The Customer Data Analyst I supports the accuracy, completeness, and appropriate use of customer, contact, company, and related access data across EPRI systems. The role performs assigned data maintenance, access provisioning, request intake, validation, documentation, and customer service activities using established procedures and business rules. The role resolves routine or closely analogous requests and escalates matters that fall outside documented guidance or involve policy, access, contractual, confidentiality, privacy, export-control, or other risk considerations.

Requirements

Bachelor's degree.
One to five years of work experience in data management, analysis, reporting, customer service, business operations, or a related area.
Proficiency with Microsoft Excel, Word, and PowerPoint.
Clear written and verbal communication skills.
Customer-service capability and ability to work professionally with internal and external customers.
Ability to follow documented procedures, apply business rules, and ask timely questions when guidance is needed.
Ability to review data, perform basic analysis, and identify inconsistencies or missing information.
Strong attention to detail, organization, prioritization, and follow-through.
Sound judgment, initiative, adaptability, and resourcefulness within established guidance.
Commitment to confidentiality, data integrity, and compliance awareness.
Utilize emerging artificial intelligence (AI) tools and technologies to enhance productivity, streamline workflows, improve decision-making, and support business objectives.

Nice To Haves

Experience with SAP or another enterprise resource planning system preferred.

Responsibilities

Create, update, and maintain customer, contact, company, address, and related business data in ERP, CRM, GTS, and other applicable systems using established procedures.
Process assigned provisioning, enrollment, registration, and EPRI.com access requests for customers, employees, contractors, and other eligible users under established guidelines.
Review assigned requests for completeness, accuracy, required information, and alignment with documented business rules.
Monitor and respond to assigned Customer & Contact Data queue items and document status, corrections, exceptions, and follow-up actions.
Provide timely, accurate, and professional service to internal and external customers.
Perform routine data validation, duplicate review, cleanup, reconciliation, and quality checks to support data integrity.
Maintain documentation required for operational follow-through and audit support.
Apply confidentiality, data-stewardship, access-control, and related requirements when handling customer and business information.
Recognize requests that fall outside documented procedures or close precedent and escalate policy-sensitive, non-standard, or higher-risk matters for guidance.
Assist with updates to procedures, job aids, knowledge articles, and training materials as processes change.
Participate in assigned process reviews, reporting, testing, data cleanup, system-change, and continuous-improvement activities.
Support senior analysts and team members with assigned Customer Data activities and related work that aligns with established team responsibilities.
Build working knowledge of EPRI customers, systems, data practices, intellectual-property access considerations, export-control awareness, and related business processes.