Analyst, Commercial Services Administration

Toyota • Plano, TX

2d

About The Position

Toyota’s Commercial Services Department is looking for a passionate and highly motivated Commercial Services Administration Analyst. The primary responsibility of this role is to provide superior customer service to our dealers and the Field Sales Team. In this role, you will collect and process all loan payments and wholesale charges by their respective due date while reporting status to management. Reporting to the Commercial Services Administration Supervisor, the person in this role will support the Commercial Services department's objective to be responsible for the daily activity of the wholesale dealer portfolio.

Requirements

• Bachelor’s degree in finance, business administration, or related fields, or 2+ years of related professional experience in banking or auto finance.
• Experience in process improvement, report creation, and ad hoc projects that add value to the department and/or company.
• Strong attention to detail, problem-solving, and task management skills, with the ability to maintain accuracy, focus, and composure in fast-paced, high-volume environments.
• Strong professionalism and communication skills, both verbal and written.
• Ability to have good follow-through on requests for information/support with strong time management.
• Know when to escalate issues and can clearly explain situations and provide recommendations to management in a timely fashion.

Nice To Haves

• Previous experience with DataScan / On-Site systems such as Wholesale Intelligence (WI) and Audit Intelligence (AI).
• Intermediate to advanced proficiency in Microsoft Office Suite with a focus on Excel, including experience with formulas, pivot tables, and macros.

Responsibilities

• Reviewing daily activities of the Commercial Services Portfolio to ensure systems accurately reflect all loans and charges.
• Ensuring suspense items and loan exceptions are researched and processed/resolved in a timely manner.
• Collecting and processing all payments related to dealer wholesale and commercial loans.
• Ensuring wires are processed to the dealers in accordance with policies and procedures and are completed in a timely manner.
• Obtaining approvals and maintaining appropriate documentation to file accordingly.
• Reporting heightened risks or unusual situations to management and appropriate parties.
• Responding to dealer questions via phone calls and shared inbox within department expectations.

Benefits

• A work environment built on teamwork, flexibility, and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute (if applicable)
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level