Commercial Services Analyst

gategroup•Reston, VA

2d•Hybrid

About The Position

The Commercial Services Analyst acts as a liaison between the commercial teams and operations teams, specific to operational and financial activities. This role will support the commercial services organization through change management, issue resolution, financial and operational analysis, along with pricing strategy and billing validation. This position will conduct analytics of current process & data, driving insights to identify opportunities to improve.

Requirements

Bachelor’s Degree or relevant, equivalent work experience in Sales and Service is required
Minimum 3 years of experience in Sales, airline and/or airline catering required
Must be able to obtain AOA access
Must have a valid driver’s license
Must have a valid passport
Strong organization and/or project management skills
Account management
Strong analytical skills
Advanced Microsoft Excel skills
Sales and/or customer service experience
Able to shift roles and responsibilities as business needs change.
Able to work effectively in a team environment.
Able to find innovative ways to solve problems
Excellent verbal and written skills, ability to present proposals and performance data, comfortable interfacing with senior executives.

Nice To Haves

Previous project management experience preferred
Experience in a food related industry is preferred with exposure to multi-ethnic cuisines.
Experience working with international clients is advantageous to the position.
Large scale catering operations or logistics, airline catering experience preferred
Fluency in a foreign language is beneficial to the position, however not mandatory.

Responsibilities

Supports the Company’s Commercial Services strategy by enhancing customer experience through collaboration and coordination with the internal functional teams.
Assists the Commercial Services Manager in executing Commercial Services initiatives to support the customer and business unit’s goals (financial, quality, production, customer service, operational efficiency, etc.).
Establishes and maintains communications with all levels of Airline/non-Airline teams and the Company’s internal functions which impacts customer relationships.
Ensures contract compliance with all customer and airline service requirements.
Actively involved in the day-to-day activities specific to administrative operational aspects of customers
Distributes and communicates customer data impacting operations and internal departments
Identifies and develops key standard processes, across all customers, with focus on efficiency and synergy
Participates in key projects and initiatives that are designed to improve customer services levels, internal response times, and financial execution.
Leverages technical skills to develop streamlined processes, ultimately leading to increased productivity, efficiencies and financial performance
Analyzes data, generates reports, and makes recommendations on trends, processes and procedures
Engage with internal departments to identify key initiatives, and leverages internal resources, structure and processes to drive improvements
Supports and sustains operational and financial execution
Identifies key data sources, and facilitates the flow of information throughout the organization, ensuring timely and accurate outputs