Analyst, CN Communication Center - 12 months contract

Canadian National Railway Company•Montreal, QC

1d•Onsite

About The Position

The Analyst, Communication Centre is responsible for providing 24/7 radio dispatching and response to CN Police. The role provides the public and various CN departments with the appropriate and necessary assistance to effectively and safely handle emergency situations urgently.

Requirements

Minimum 1 to 3 years of experience
Previous experience in computer aided dispatching
Call center experience
Radio communications experience
Customer service experience
High School Diploma or equivalent experience
English Attestations of Collegial Studies (ACS) in Emergency Dispatch or equivalent certification
Identifies risks and anticipates impacts to ensure a safe and secure environment
Cultivates relationships to proactively support customers’ supply chain needs or those that support them
Shares timely information within and across functions to get things done effectively
Inspires others with impactful communications and adapts to the audience
Makes informed and timely decisions to get things done
Deals with pressure and change by staying calm to quickly adapt to changes
Collaborates with key internal stakeholders to enable higher productivity
Time Management
Knowledge of computer aided dispatching systems
Excellent typing skills (testing required)
General Microsoft computer skills (testing required)
Ability to look at multiple screens simultaneously
Knowledge of the CPIC Systems

Nice To Haves

Any experience for these above would be considered as an asset
Any designation for these above would be considered as an asset
Any knowledge for any of the above would be considered as an asset

Responsibilities

Provide communication and support services to all CN Police staff
Use a Computer Aided Dispatching (CAD) system to receive, prioritize and process calls (public, CN employees, and other local emergency services), then dispatch to police or other emergency services as required
Dispatch emergency calls between CN Police and local emergency services by receiving and transmitting radio and phone calls
Maintain accurate, up-to-date files and logs for reports and keep management and executives aware of major events as they occur
Receive requests from Constables for information on Canadian Police Information Centre (CPIC) regarding vehicle registration, driving records, and warrants, and provide pertinent data. Enter information received from Constables into CPIC regarding dispositions, stolen property, as well as the addition and removal of warrants
Prioritize incoming telephone calls
Coordinate actions between local emergency services and CN forces
Monitor CN Police Officers’ safety
Maintain regular communication with multiple stakeholders both internal and external to CN in order to address situations that arise (e.g. derailments, trespassing)
Ensure communication of information is relayed accurately and in a timely manner
Communicate and collaborate with various internal departments, including Public Affairs, Risk Mitigation (US), and Emergency Response Plan