Analyst, Client Project Management

Intercontinental Exchange Holdings, Inc. • Jacksonville, FL

4h

About The Position

We are seeking a highly skilled and initiative-taking Project Manager to lead and coordinate hybrid custom development projects for one of our key clients. This role requires a methodical thinker with strong execution skills, capable of managing cross-functional teams across MSP products. You will be the primary liaison between our internal teams and the client, ensuring seamless delivery, transparency, and alignment with business goals.

Requirements

• 3+ years of experience managing end-to-end software development projects, including hybrid Agile/Waterfall environments.
• Proficiency with project management tools (e.g., Azure DevOps, MS Teams, MS Project).
• Experience collaborating directly with clients or in a client-facing delivery model.
• Strong stakeholder management skills, including negotiation, expectation setting, and executive communication.
• Ability to manage multiple projects simultaneously and at distinct phases of life cycle.

Nice To Haves

• Bachelor’s degree in computer science, Business, or related field.
• PMP, PMI-ACP, or Certified ScrumMaster (CSM) certification.
• Strong interpersonal skills with the ability to lead without authority and influence cross-functional teams.
• Experience with project forecasting and estimation.
• Familiarity with DevOps practices and Program Increment (PI) Planning roadmaps

Responsibilities

• Define project scope, goals, and deliverables in collaboration with stakeholders.
• Develop detailed project plans (WBS | Epics), timelines, and resource allocation.
• Manage hybrid project lifecycles, integrating Agile sprints with Waterfall milestones.
• Coordinate internal resources and client stakeholders for flawless execution.
• Manage project baselines (scope, schedule, budget) and control changes through formal change management processes
• Identification, tracking, and coordination of cross-team dependencies.
• Foster a culture of accountability, collaboration, and continuous improvement with cross-functional teams including developers, business analysts, QA engineers, designers, and product managers.
• Define roles and responsibilities across workstreams to ensure clarity and accountability.
• Collaborate with functional managers to secure resources and align staffing to project needs.
• Facilitate daily stand-ups, sprint planning, retrospectives, and other Agile ceremonies.
• Monitor team performance and resolve conflicts or roadblocks.
• Serve as the primary point of contact for the client, building trust and maintaining strong relationships.
• Develop and maintain communication plans to provide regular updates on project status, risks, and issues for all stakeholders.
• Prepare and present project documentation and reports.
• Identify potential risks and develop mitigation strategies.
• Ensure alignment on test plans and acceptance criteria to uphold product quality.
• Manage issues through structured escalation paths, driving timely resolution.
• Ensure quality standards and best practices are followed throughout the project lifecycle.
• Conduct post-project evaluations and implement lessons learned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level