Analyst Client Experience - Portfolio Construction Solutions

T. Rowe Price • Baltimore, MD

2d • Hybrid

About The Position

The US Intermediaries (USI) Portfolio Construction Solutions (PCS) team at T. Rowe Price is seeking an experienced Client Experience Analyst to support the PCS Advisor digital experience and the PCS team technology workflow. This role will assist in the support, discovery, development, and implementation of the PCS Advisor experience and the internal PCS team roadmap. The Analyst will analyze data and digital operations to identify areas of opportunity, determine technical requirements, and consult with internal and external partners to enable the organization with solutions that drive business results. The analyst will take an end-to-end client view, ensuring experiences align with overall business strategy, and deliver a consistent client experience across all touchpoints through testing, and optimization. Demonstrate a high degree of judgment; negotiate regularly with creative, technology and stakeholders, providing insights and recommendations. Leverage client insights to recommend enhanced processes, reports, tools, etc., for improving effectiveness. This role will join a team of product owners, analysts, developers, and designers utilizing an Agile methodology, to launch features from research and discovery to development and delivery. The Product Analyst is a data/tech SME with a deep understanding of business goals who supports our delivery process, including planning, delivery, execution, and troubleshooting, as well as collaborates cross-functionally in our agile team during our discovery and design phases to enhance our deliverables to bring solutions to life.

Requirements

• Bachelor's degree or the equivalent combination of education and relevant experience AND Professional experience in product management, digital experience management or related field
• Understanding of generative AI, large language models, agentic workflows and AI enabled business models and experiences
• 2+ years of total relevant work experience.

Nice To Haves

• Strategic thinker & problem-solver with proven ability to understand details & actively execute to ensure success.
• Experience with JIRA to manage projects, products and technology development
• Ability to translate and simplify complex business and technical requirements.
• Experience with SQL database queries
• Experience with Adobe Experience Manager (AEM), inclusive of publishing.
• Experience working in a highly regulated industry.
• Strong negotiation skills and ability to influence decisions.
• Ability to manage multiple priorities and adapt to changing business needs

Responsibilities

• Serves as a product owner for assigned digital products and initiatives, partnering with stakeholders to identify business needs, define requirements and prioritize enhancements.
• Work closely with an agile development team throughout product lifecycle, including requirements gathering, user story development, backlog prioritization, testing, deployment and post-launch support.
• Provides support to deliver solutions including working with cross-functional support teams: marketing, technology, and design associates.
• Leverage data, analytics, AI capabilities, user feedback and research to identify opportunities and recommend enhancements that support business objectives.
• Plans with team members to ensure a strategic, complementary release schedule and works with product owner to identify necessary operational changes stemming from a release.
• Researches a variety of activities, dependencies, gaps, or other critical items that are relevant to assigned projects.
• Completes data collection and documentation as it relates to projects and identifies issue resolution.
• Coordinates business resources across the firm needed to complete standard projects.
• Supports specific initiatives that help meet key performance indicators, operational efficiencies, or nondiscretionary compliance projects.

Benefits

• Competitive compensation
• Annual bonus eligibility
• A generous retirement plan
• Hybrid work schedule
• Health and wellness benefits, including online therapy
• Paid time off for vacation, illness, medical appointments, and volunteering days
• Family care resources, including fertility and adoption benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level