Analyst, Central Business Operations

CarMax • Richmond, VA

4d • Hybrid

About The Position

CarMax is seeking an analyst in Central Business Operations at our Home Office in Richmond, Virginia. This role plays a critical part in making inventory saleable for CarMax and providing great service to our Customers, Associates and Partners. Analyst Associates utilize strong analysis and decision-making skills to identify process improvement opportunities, develop department reporting, and support other critical operating needs. Central Business Operations is a collaborative and highly motivated team. Associates have the opportunity to hone their teamwork skills, gain knowledge about the CarMax business, and grow within the company.

Requirements

• Minimum of 2+ years of business or store experience
• Microsoft Excel and Access experience required
• High school diploma or equivalent required
• Ability to think organizationally when approaching problems; keeps the larger picture in mind
• Ability to conduct root cause analysis and develop innovative solutions
• Ability to complete tasks in a timely manner while balancing time, multi-tasking & interruptions
• Ability to use functional knowledge while serving as a resource for corporate and field teams, as well as external partners
• Ability to build and maintain strong relationships

Nice To Haves

• Report building experience preferred
• some post-secondary education preferred

Responsibilities

• Work independently to provide exceptional customer service to CarMax Customers, Associates and partners
• Be the primary individual responsible for the intake of select inquiry calls/emails/requests and bringing all issues to resolution without Manager intervention
• Collaborate directly with partners and store teams to resolve issues; escalate ongoing patterns/concerns to appropriate senior leadership (Management, regional teams, CLT/FLT/PLT)
• Independently drive process improvement initiatives by mining data and creating recommendations
• Identify technical and training enhancements to improve field and department performance
• Leverage real-time analysis and decision-making to resolve issues and partner with Managers as appropriate
• Analyze incoming volume to create and execute a daily plan of action
• Support robotics automation efforts with analysis and data as needed
• Mine and analyze business and Central Business Operations data, create tools and reports that support the Central Business Operations team and business partners in making sound decisions
• Develop high-level analysis with value-added assessments and recommendations
• Support cross-departmental projects in Business Operations when there is an analytical expertise needed

Benefits

• paid sick, vacation, and holiday time
• up to 48 hours of sick time per year
• between 80 hours and 200 hours per year of vacation time after a 90 day waiting period
• 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday
• Holiday Premium Pay
• paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval
• bonus and equity

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED