Analyst, Capacity Coordination

CVS Health•Work At Home-Texas, TX

9d•$21 - $45•Onsite

About The Position

The Capacity Management organization serves as the critical bridge between Signify Health’s high-level strategy and its daily operational reality. As the central engine for service delivery, we are dedicated to optimizing and scaling our network's performance. Within this organization, the Capacity Execution team is responsible for the strategic assignment of clinician availability into usable capacity. As an Analyst, Capacity Coordination, you will support the Capacity Execution team's workflows and administrative activities. You will help translate clinician availability into high-throughput capacity by supporting precise assignment, prioritization, and readiness monitoring. Your goal is to ensure the network can meet fluctuating demand at regional, market, and Metropolitan Statistical Area (MSA) levels. This role carries core responsibility for data gathering and organization, executing and reviewing analytical reports, upkeep of daily, weekly, and monthly artifacts that track progress to goals. In this role, you will require a high level of adaptability to pilot new intra-organizational processes and utilize tools to ensure we maintain business continuity and exceed our core business and client objectives. The position requires strong attention to detail, robust critical thinking skills, excellent organizational capabilities, and a deep commitment to delivering the highest level of service to those we work with. This role reports directly to the Manager, Capacity Management.

Requirements

Bachelor’s Degree in Business, Operations Management, Supply Chain, Information Technology, Logistics or other related field. An equivalent combination of professional experience and training may be considered instead of a formal degree.
Minimum of 3 years of successful relevant work experience, preferably in capacity management, productivity optimization, or administrative support in these areas
High proficiency in computer/data work tools; especially Microsoft Excel, Google Sheets, and PowerBI

Nice To Haves

A high level of adaptability to new processes and a deep commitment to maintaining business continuity through execution and mutual accountability
An ability to gain trust and credibility through execution and accountability

Responsibilities

Own Clinician Availability: Proactively communicate with the key stakeholders you support to obtain, verify, and document clinician schedules within your assigned region for up to 2-3 months concurrently
Ensure Precise Assignment: Conduct quality assurance audits across multiple platforms and internal tools to provide a high degree of confidence that all available capacity is accurately logged, and strategic assignments are entered according to operational plans
Drive Strategic Alignment: Master the breakdown of client memberships, core business objectives, and deployment tools made available to maximize throughput and hit corporate performance targets
Track Utilization & Network Health: Compile, clean, and organize Network Rosters, utilizing advanced reporting tools comfortably while assisting cross-functional teammates to inform strategic placement upon request
Maintain Operational Rigor: Collaborate closely and regularly with team members to ensure consistency in best practices, timeliness, professional communication styles, and mutual accountability toward exceeding client objectives
Resolve Deployment Obstacles: Support strategic triage efforts and coordinate with stakeholders as required to address and eliminate assignment barriers