Workforce Management Capacity Analyst

Aptive Environmental•Provo, UT

1d•$50,000 - $63,000•Remote

About The Position

We are seeking a hard-working, innovative, detail-oriented and creative team player to join our Aptive team! This is a full-time Capacity Analyst position located remotely. This role is responsible for translating demand forecasts into actionable capacity plans that support effective staffing, scheduling, and service-level performance. This role partners closely with Workforce Management, Operations, Finance, BI, and leadership to align workforce strategies with operational goals and financial targets. The analyst provides data-driven insights that support scalable growth, labor efficiency, and informed decision-making across the organization.

Requirements

3–5 years of relevant experience in workforce management, capacity planning, forecasting, call center or field operations, or a comparable data-driven/analytical role
Experience working with workforce management, call center, field service, or related enterprise platforms
Demonstrated knowledge of workforce management principles, including forecasting, capacity planning, staffing models, and schedule execution
Advanced analytical ability to interpret large data sets and identify trends, risks, and optimization opportunities
Advanced proficiency in Google Sheets and Microsoft Excel, including complex formulas, modeling, and scenario analysis
Ability to translate forecasts into actionable capacity plans that support staffing strategies and service levels
Experience building scenario models to assess operational and volume-driven impacts on workforce needs
Strong prioritization, risk identification, and escalation judgment in fast-paced environments
Effective written and verbal communication skills with the ability to present insights to technical and non-technical audiences
Ability to collaborate across Workforce Management, Operations, Finance, BI, and Technology teams
High attention to detail with disciplined documentation practices
Ability to handle sensitive information with discretion and confidentiality
Strong problem-solving skills with the ability to diagnose root causes and evaluate trade-offs
Ability to adapt communication style based on audience and context

Nice To Haves

Certifications in process improvement or analytics (e.g., Lean Six Sigma White, Yellow, or Green Belt) are preferred but not required
Experience or familiarity with operating in a global or multi-regional environment is preferred

Responsibilities

Translate demand forecasts into capacity models that inform staffing requirements, schedule design, and service level attainment across the enterprise
Develop scenario analyses to evaluate volume variability, operational constraints, and business initiatives
Partner with Finance, Operations, and Strategy teams to align workforce models with financial forecasts and long-term organizational goals
Provide analytical insights that influence labor efficiency, cost management, and workforce performance outcomes
Collaborate with Forecasting, Scheduling, Real-Time, BI, and Operations teams to align planning assumptions and execution impacts
Serve as an analytical partner by delivering insights, clarification, and decision support to cross-functional stakeholders
Identify opportunities to improve capacity planning workflows, documentation, and system utilization
Maintain and enhance workforce tools, spreadsheets, and models to ensure accuracy, scalability, and repeatability
Produce recurring and ad hoc capacity reports, trend analyses, and executive-ready summaries
Maintain disciplined documentation to support auditability, knowledge transfer, and continuous improvement
Support operational change initiatives by assessing impacts, updating capacity models, and partnering with teams on adoption
Perform other related duties as assigned