Workforce Management Analyst

Aston Carter•Seattle, WA

1d•$50 - $60•Hybrid

About The Position

The Workforce Management Analyst will serve as the subject matter expert for timekeeping, attendance tracking, and scheduling across U.S. and Canadian operations, with a primary focus on UKG and related payroll systems. In this role, you will support and optimize workforce management solutions, ensure compliance with labor regulations, and provide data-driven insights that improve labor forecasting, scheduling strategy, and overall workforce efficiency.

Requirements

Bachelor’s degree in business, human resources, finance, analytics, or a related discipline.
Minimum of 5–7 years of related experience in time and attendance, scheduling, workforce management, or an equivalent function.
Experience working within UKG and payroll systems, with strong understanding of how timekeeping and scheduling data impact payroll.
Previous experience in a large, complex, multi-jurisdiction enterprise environment spanning the U.S. and Canada.
Hands-on experience implementing or supporting HCM, workforce management, time and attendance, or scheduling systems such as UKG Pro, Kronos Workforce Dimensions, Kronos Central, ADP eTime, or similar platforms.
Advanced proficiency in Microsoft Excel, including formulas, pivot tables, and lookups, and strong working knowledge of other Microsoft Office applications.
Strong analytical, problem-solving, and critical thinking skills, with the ability to interpret data and translate it into actionable insights.
Ability to communicate technical and process-related information effectively with stakeholders at all levels of the organization.
Demonstrated experience leading projects or initiatives, such as system rollouts, process improvements, or training programs.
Excellent verbal and written communication skills, with a proven ability to build effective relationships across operations, HR, IT, and vendor partners.

Nice To Haves

UKG Certified Professional or equivalent UKG workforce management certification.
Experience with Kronos Workforce Dimensions and Kronos Central.
Experience with ADP eTime or similar time and attendance solutions.
Professional payroll certifications such as CPP or FPC.
Background in workforce planning, labor forecasting, and schedule planning.
Experience working closely with payroll accounting and payroll operations teams.
Comfort working in a fast-paced, complex environment with multiple stakeholders.
Interest in contributing to an innovative and collaborative HR and workforce management team.

Responsibilities

Serve as the subject matter expert for UKG Workforce Management timekeeping, attendance tracking, and scheduling across U.S. and Canadian operations, with eventual responsibility for labor forecasting and analytics.
Work closely with business operations, IT, HR, and external system vendors to support existing workforce, time and attendance, and scheduling systems, and to optimize solutions through process improvements, system enhancements, and new technology implementations.
Ensure that timekeeping and workforce scheduling systems comply with applicable federal, state/provincial, and local laws and regulations, as well as internal corporate governance requirements in both the U.S. and Canada.
Monitor and validate the accurate capture of worked hours, attendance exceptions such as late arrivals, no-shows, early departures, and breaks, as well as PTO and leave usage and schedule adherence prior to payroll processing.
Identify system or process deficiencies related to workforce management, timekeeping, scheduling, and labor balance monitoring, and recommend and implement improvements to workflow, controls, documentation, and automation.
Act as a liaison between payroll, HR, operations, and IT by gathering and documenting business requirements for time and attendance and scheduling processes, and translating them into clear technical specifications for system improvements and enhancements.
Support internal and external audits of timekeeping, attendance, and scheduling processes by preparing audit documentation, tracking findings, and implementing remediation actions.
Provide reporting and analytics on time and attendance data, including absence trends, exception volumes, schedule adherence, and labor cost variances, and support the development of forecasted labor models, staffing recommendations, and scheduling strategies.
Collaborate with payroll accounting and payroll operations teams to understand how timekeeping and scheduling data flow into payroll, and support the resolution of variances and issues that arise from time and schedule inputs.
Contribute to and, when appropriate, lead projects or initiatives such as system rollouts, process improvement efforts, and training related to workforce management and timekeeping solutions.