Analyst Business Systems - Sales Training

Medline•Northfield, MN

25d

About The Position

Under general supervision, the Analyst Business Systems - Sales Training serves as the primary liaison between business stakeholders, training organizations, and IT to support, enhance, and continuously improve training and learning systems. This role provides technical and functional expertise to identify, evaluate, configure, and optimize enterprise learning platforms and supporting processes to ensure scalable, accurate, and efficient training operations. This role serves as the primary subject matter expert for learning platforms, data processes, and training infrastructure, ensuring systems are scalable, accurate, and deliver a seamless end‑user experience for sales reps, trainers, and facilitators.

Requirements

Bachelor’s degree in Information Systems, Computer Science, Learning Technology, Business, or a related field required.
At least 2 years of data, business and/or systems analyst experience.
At least 1 year of hands‑on experience supporting learning systems, LMS platforms, or enterprise business applications.
Experience translating business requirements into system configurations and functional specifications
Working knowledge of LMS platforms, enterprise systems, SharePoint, and related technologies.
Experience with data analysis, reporting, and dashboards; advanced Microsoft Excel skills preferred.
Strong problem‑solving, communication, and organizational skills with high attention to detail and data integrity.

Responsibilities

Serve as the primary point of contact and subject matter expert for the LMS and digital training technologies (e.g., Questionmark, 7taps, Workday, MindTickle, Chronus/OnTrack, WellSaid), ensuring platforms are configured, maintained, and scaled to support Sales Training needs.
Work with Sales Training and IT to help design, configure, improve, and automate systems that support efficient business processes. Understand requirements and translate needs into system specifications, configures and tests system changes, and ensures solutions work as intended.
Test, assign, and activate learning paths, assessments, and training sessions to ensure a seamless end user experience and accurate tracking of completion and performance.
Own and maintain the Sales Training SharePoint site and associated databases; proactively evolve site structure, content, and organization to meet changing business and training requirements.
Manage and optimize processes for entering, maintaining, and auditing sales rep (trainee), facilitator (presenter), and field trainer connection data in Workday, ensuring data accuracy, integrity, and compliance.
Manage the Zendesk mailbox for Workday, eLearning, and other training platforms by triaging requests, resolving issues, and escalating as needed to minimize disruption to learners and facilitators.
Deliver responsive, customer focused support to sales reps, trainers, and facilitators, providing clear guidance on system use, workflows, and best practices.
Create and maintain system documentation, job aids, and operational guides to support consistency, scalability, and knowledge transfer.
Partner cross functionally with Sales Training, Field Training, HR, IT, and external vendors to automate data processes, improve efficiency, and increase accuracy across training operations.