Analyst, Benefits Special Projects Coordinator

American Fidelity•Oklahoma City, OK

About The Position

Represents claims as a business lead and/or subject matter expert on technology and/or cross-divisional projects. Responsible for leading and managing department level projects. Monitors and communicates project status to relevant stakeholders. Analyzes and communicates mitigation strategies for project risks. Establishes departmental procedures and user training associated with project implementation and conducts post implementation cost-benefit analysis. Directs project teams to ensure project outcomes meet business needs/requirements. Collaborates with claim leadership on project objectives and deliverables to ensure project outcomes move the business forward and are in alignment with the strategic direction of the Company and department.

Requirements

Bachelor's degree from four-year college or university in Organizational Leadership, Communications, Business Analysis or other related area of study
Degree preferred or commensurate experience in lieu of degree, which includes organizational leadership, business analysis, project management, strategic leadership, computer science and/or claim management
5-7 years experience required
Strong oral and written communications skill
Strong research, analysis and interpretation skills
Ability to lead strategic projects involving complex themes, communications related to value-added services, and technology needs as they relate to a specific process or function
Strong people skills and ability to verbally communicate and work with Customers, Colleagues, vendors and consultants
Ability to develop documents relating to claim processes, MAR procedures, process maps and similar documents relating to project leadership responsibilities.
Ability to develop effective communication materials, Power Point presentations, manuals, internal communications, etc.
Ability to manage timelines, remediation, and risk mitigation
Knowledge of AF’s claim processes
Knowledge of AF’s target market niches
Presentation abilities, orally and in writing
Ability to train Colleagues on processes and systems
Experienced in absorbing information quickly and summarizing in an understandable format
Multi-tasking and prioritization skills and ability to meet deadlines
Must be able to maintain objectivity, demonstrate diplomacy and tact in all situations
Proficient in PC Windows-based software including Microsoft Office applications
Strong follow-through and results oriented
Strong leadership, critical thinking and negotiation skills
Knowledge of project flow
Strong and dynamic presentation skills
Public speaking skills
Strong project management skills with ability to plan and execute detail

Nice To Haves

Knowledge of Visual Studio software preferred

Responsibilities

Represents claims as a business lead and/or subject matter expert on technology and/or cross-divisional projects.
Leading and managing department level projects.
Monitors and communicates project status to relevant stakeholders.
Analyzes and communicates mitigation strategies for project risks.
Establishes departmental procedures and user training associated with project implementation.
Conducts post implementation cost-benefit analysis.
Directs project teams to ensure project outcomes meet business needs/requirements.
Collaborates with claim leadership on project objectives and deliverables to ensure project outcomes move the business forward and are in alignment with the strategic direction of the Company and department.